6 weeks later still no washer because the contractor is still waiting for a part.Had a so called customer care officer tell me they would like to offer me 50% towards the cost of a new washer.Bearing in mind i have a £50 excess fee so its not 50% its a quarter plus 6 weeks of tooing and froing to a laudrette using a taxi because there isnt a bus service that goes from my house to the laundrette,and as much as i like walking i cant, not with bags of washing.The so called customer care advisor wants me to provide receipts,i think she thinks i havent been washing my clothes just throwing them away and buying new.This is the second time i have had to use my insurance to get washer repaired and believe me anyone considering using british gas appliance cover DO NOT both of my experiences have proven to be awful but with this repair add in a awful appalling so calked customer care agent.Run do not touch british gas appliance cover.