Brtish Gas are the worse. My home care cover includes 1 kitchen appliance. It been an absolute nightmare trying to get my dish washer fixed. This has been ongoing for the past year. The issue I have is getting an engineer to actually come out. Often, and despite arranging a visit,no engineer turns up on the day, or they pretend that an engineer came to the house and knocked on the door. Even though I have been in the house waiting all day for the engineer to arrive. This situation occurred a few times. Or an engineer will turn up only to say that the pre ordered parts haven't arrived or that they have arrived only to be sent back to the supplier ( for no reason). So it continues.