My complaint is like many on here, seems they refuse to listen and learn from their mistakes, or simply don’t care about their customers. We’ve been with British Gas for 8 years, paying monthly by direct debit for home care. Part of this is for an annual check on our gas boiler. Only once in the 8 years has the appointment that was made for an engineers to come out honoured on time. Every time after they just fail to turn up on the appointment day, and when you eventually manage to talk to someone they say, due to sickness bla bla bla, once they said they knocked and no-one was home, so when I mentioned my CCTV and no one had called, they eventually said, oh he off sick. Last year 2019, our gas boiler wasn’t serviced at all, to many failed appointments and I frankly gave up on them. Now were moving home soon, so I called to make an appointment for the gas boiler to be serviced, 3 months was the wait time, so I complained and said we would have moved by then, so I managed to get the appointment for mid-March. If I’m honest I just know they will cancel or just not turn up. I’ve cancelled my account with them. Truly shocking company, only thing we can do it switch and leave, they don’t seem to care about their reputation or customer care, so hit them where it hurts, they cash flow.