I have been in my property for 8 weeks with an electricity bill on £485.00. I’m not even fully living in the property and have no odd appliances that eat energy. Excessive !!also there is definitely a problem somewhere !! British Gas have asked for a meter reading track for 7 days and my account manager from complaints dept was due to call me ...... no call I then called customer service and speak to an agent called Rix . No empathy , complete lack of knowledge regarding the complaint but full of non helpful opinions and very negative and a little sarcastic The only offer was to go on a comparison site and find another provider!! Still no call from customer complaints. So after 25 years with British has changed provider. It’s such a shame as I have been very loyal to the company but obviously that doesn’t work both ways . I would like to say however that Craig in customer complaints was more helpful and understanding. More staff of that quality British Gas!!