British Gas are not protecting their most vulnerable customers. Pay as you go now impossible as outlets to top up have been reduced! Requested meter change to direct debit which took around an hour and a half with someone in Indua! Appointment made for smart meter instead! Can not get connected on the phone as it just cuts you off. Chat line just passes you from agent to agent! What a complete joke of a company! British Gas is no longer British! I’m in no way racist just want to receive good customer service as a valued customer which is not happening these days with this company. Would give zero stars if I could and would not recommend recommend to anyone!