Poor customer service staff kept hanging up on me and talking over me when I was trying to explain to them that I was having an issue with topping up basically I have not been able to top up my electricity via their app, online or in store I keep getting error messages on the app, online and on my receipt when I try to top up my key, and this is very frustrating because of the current pandemic. Staff is very rude also I removed gas prepayment from my british gas account last year because I only use electricity (because all my appliances are electric and so is my shower) then they put gas back on my account with out my knowledge even though this was supposed to have been removed since last year when I call them they give me the run around and it is very hard to get through to them I literally have to say I have a problem with my cooker even though I don’t on the phone in order to get through to someone otherwise the phone will give message about covid 19 vulnerable customers need help then it will cut. I have been saying I have problem with cooker so someone will pick up the phone then I tell them the real problem and I have to wait to be put through to the correct department and a lot of times they either cut the phone, do not solve the issue or are just plain rude.