The app is absolutely terrible.I was able to read my gas meter reading fine, but when I tried to put my electric meter in It said ring this number. I spoke to a person online but he put 2 questions in at the same time so I only seen the second one which said ( let me check) the first one asked for my details but I did not see this until he ended chat.I was waiting for another chat to open up but it didn’t, but it did say leave a message on chat but I have recieved no reply and that was around a week ago. The app obviously does not work that’s why the phone number came up. I went onto British Gas on internet and logged in and I put both meter readings in without any problems.i have deleted the British Gas app as it rubbish and shall just go on the website in future.