Worst company I have ever come across. I have had nothing but issues since November 2018. Smart meter always messing up 2 people came round and cant fix so I go to update my readings and only let's me do it for gas and not electricity yet my usage is showing as seperate.. then when my bill came in they only counted the gas. No idea how much I owe them now but it's becoming a joke now. Then you go through customer service and it's like talking to a brick wall. Oh and also I booked in a boiler service and months ahead so on the actual day noone turned up they said they sent me a letter to cancel it. I could not believe it and it was 2 weeks before Christmas. They are an absolute joke.