I’ve found British Gas not to be customer friendly, many staff are rude - one used profanity on the phone to me - and BG denied it but after much pushing they agreed and apologised. I’ve had issues with discrepancies in info given, bills are exceptionally high, and when wanting to discuss a query to my bill they were not willing to help and asked me to refer it to the ombudsman. Staff lack care and empathy. Calls are not returned etc. I won’t be a customer of theirs again!
5 years ago
British Gas has a
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