So my annual boiler service under the Homecare agreement was booked months ago for last Monday, 17 August, (first available appointment) between hours of 8 and 1, but no one turned up. Took me several calls to get thru' to real person after being cut off several times having gone thru' electronic messages. Was told my appointment wasn't for the 17th but 24th. I know it was the 17th as I remembered standing in front of calendar writing it in and saying to myself "ah, so-and-so's birthday". So today, 24th, same again, rang, eventually got thru' to a real person after several attempts, to be told they'd call the engineer and I'd receive a call within 15 mins, no such call has been forthcoming - nearly 2 hours now. Have tried to call 3 times again but after the electronic sifting process the call gets cut off repeatedly. FUMING!!