We pay £272 for full home care cover. In addition we have to pay a £60 excess on every job requiring a repair. If we do have a repair in one year of cover the price of the policy still goes up. No discount for not making a claim. Currently, we have no central heating. While British Gas engineers are looking after new customers who are offered £40 cash back we will have to wait ten days for an engineer to resolve the loss of central heating. Ten days for an engineer to come out is appalling. We are vunerable and all Britsh Gas offer is a heater. Cannot put this down to COVID-91 but looking after new customers and giving them £40.. . No heating, and we are vulnerable and some nights are cold. Been using British Gas home service since it first started, a life time. To add insult to injury, British Gas does not trust its customers and wants the excess up front. We will borrow a heater from family, don't want to trouble British Gas. When the contract ends so does my loyalty to British Gas and I will join Homeserve.