I have tried many times to get in touch with british gas to change from payg to direct debit. i have called them three different times on 'priority numbers' the chat service has given me. First time I was on hold for an hour before they hung up, second time it was two hours before they hung up. I am currently an hour and a half into the third call...still nothing. Tried to resolve this with the chat function. They just kept telling me to try again. I asked for someone to call me back.He said that wasnt possible. I asked to escalate this to a manager. He told me due to covid-19 there are no managers. He gave me another priority number to call (which I am on hold to know). When I asked how this number was different to the others he ended the chat. If they are going to hang up on me again I'm going to just switch suppliers.