Shocking customer service from this useless company.
I was promised a refund on a homecare agreement that wasn't properly closed down by an incompetent customer service advisor.
BUT - how to contact them? Chat is unavailable, try to contact by phone - they're not answering routine enquiries as all their agents are dealing with "boiler breakdowns"
So, I'm left with using snail mail - and the chances are no one will even look at the letter.
DO NOT, I repeat DO NOT ever use this company
4 years ago
British Gas has a
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