Installation was painless and all the installers were helpful and polite. The service has been rock solid so far - fantastic to have decent broadband in our rural location at last. Four stars rather than five because there was a long time between the start of the project and a connection, although, to be fair, CV19 played a part in that. Also, there was little information forthcoming during the construction of the required infrastructure - any news, even if bad, would have been welcome. So, 5 stars for the actual product and service but somewhat less for keeping customers informed.