After 18 months of issues, I can only hope to go to fibre improves service. I have stayed because of previous customer service, from the days when staff knew who their customers were. Now, with expansion being too much, done too soon, no-one answers phones, neither in tech nor customer services. Personal service, where customers were priority is gone. Customer service agents are merely a means to tell customers 'they' can't help, BUT they can send emails to those who can. Perhaps cut out the middle man and let customers speak to those with the answers?! The company I joined has gone, the only reason you are getting 'acceptable' is down to the great work of local staff. Otherwise , not only would the company I joined be gone, I , as a customer, would be too.