This is appalling to me ordered a gift basket from my kids to their grandpa. It came quickly I will give them that. When I unpacked box the packing slip was glued to the top. There was no way to get it off without damaging the lid. I emailed customer service. I received a response saying presentation matters they apologize thats it. I replied they said no compensation nor would they tell me how to do review when asked. All I wanted was a new box which for the record is not wood but they refused. It's their error, poor customer service now kids have to get a damaged gift. DISGUSTING These crates aren't cheap not much in them and its damaged but its ok to them.