“Absolutely disgusting. I ordered a crate with the bottles or red wine and received a white, red, and sparkling. I added a birthday balloon, cheese and chocolate covered strawberries. The balloon was flat, strawberries were molded and so was the cheese. I paid $175 for garbage and when I called they told me it was my fault for not selecting express shipping and they do not guarantee that your food will arrive edible. Awful service! Even after I sent photos they only offered me back 50% of the strawberries and cheese for a refund of $45. DO NOT ORDER FROM HERE. Miko was was rude and could careless about customer satisfaction.”
“Bait and switch every time. Their website is very misleading and false advertising. They advertise baskets but it’s never the same as what gets delivered. I’ve spent extra on specific beer cheese upgrades my husband got regular cheese not the beer flavoured cheese I paid a lot extra for. Most recently I bought him a beer tasting flight board only for it not to include a flight board and all the beer to be the exactly the same so it’s not a tasting set at all. I always bought a second basket that was supposed to have a bottle opener that I specifically bought to go with the tasting set and it also didn’t come with a opener and it was the same beer he already got with the other basket. The company doesn’t care about their reputation or their customers I got a lame excuse of them saying they can substitute or change anything they want to. They claim it’s equal value but it is not. It’s always less value. I paid extra for beer cheese and your trying to tell me cheese I can buy at no frills for $5 is the same value it’s such a lie. Same with not receiving the flight board and bottle opener those are the main components of the gift that’s missing. I was hoping that they had customer service but they don’t. I used to order for everything my husband birthday, Valentine’s Day, anniversary, Father’s Day, and just celebrate accomplishments etc but I just won’t order again. Theres plenty of other places that have accurate descriptions and honour their orders.”
“Came with spilled beer all over and for a 120+ CAD crate I would expect more than Budweiser, coors, coors light and other p*ss beers to be in it. horrible selection and horrible price. yikes”
“This is appalling to me ordered a gift basket from my kids to their grandpa. It came quickly I will give them that. When I unpacked box the packing slip was glued to the top. There was no way to get it off without damaging the lid. I emailed customer service. I received a response saying presentation matters they apologize thats it. I replied they said no compensation nor would they tell me how to do review when asked. All I wanted was a new box which for the record is not wood but they refused. It's their error, poor customer service now kids have to get a damaged gift. DISGUSTING These crates aren't cheap not much in them and its damaged but its ok to them.”
“Shipping is always on time, customer service is top notch. Can’t really say anything negative about this place. I’m a vault member and it’s so worth it...”
“Great store. I love the idea of beer and video game with cookie box. Packaging is awesome. My friends having good time with happy hour at my house since we can't go anywhere else.”
“I really enjoyed using your company this last month. I really liked the selection and variety. I especially was impressed by the safe and timely delivery. What creative packaging. It must allow you to make deliveries anywhere with total confidence that it will arrive at is destination all in one piece. Fantastic!”
“The packaging was excellent! I can't comment on the product. I haven't tried it. But it shipped quickly and arrived completely intact. So, we're happy!”
“Good pricing, and customer service is great. Got a follow-up email about my lost package but it was just delayed, the fact they told me was greatly appreciated.”
