“I am extremely disappointed with my experience with BroCrates. I ordered a birthday crate specifically for delivery on September 2nd, expecting it to be a thoughtful surprise with a blown-up balloon delivered to the door. Instead, the package was simply dropped in a mail room in a plain box—no balloon, no presentation, nothing like what was advertised.
The website gives the impression that this is a personalized birthday delivery experience, but the reality is misleading. I ended up having to awkwardly message the recipient myself, which completely ruined the surprise. Even worse, if there was a balloon inside, it wasn’t inflated which defeats the whole purpose.
For the price I paid, I expected a professional, celebratory delivery. What I got instead was a regular box delivery that I could have sent myself through the post office for a fraction of the cost. Very disappointing and not worth the money.”
“MY PERSONAL EXPERIENCE
I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”
“I ordered the Salami Smorgasborg. Instead of the Truffle Salami, the Wagener’s salami and the Pepper salami the package contained Jacklinks and pepperoni sticks. I am so upset and super embarrassed that my friends received this package. Customer Service insists this is perfectly acceptable as a substitute. Pepperoni sticks! Do not order from this company!!”
“I ordered a retirement gift for a friend that was to be delivered to his home on his last day of work. The On-line order was completed with the "Deliver to" address. Instead it was delivered to my the address ("Bill To"). When I placed the order on-line, I was waiting for an email conformation which i never recieved after a couple hours. I kept the website open and recorded the conformation number. I checked my spam folder, and "NADA". When I phone Brocrates to register a compaint vand recieve some form of compenesation (ie waive the shipping fees??), I was basicaly told it was my fault for not have the correct thing 'ticked' on the website. Really?? I do most of my shopping on-line. Is there something wrong with your website? This was my 1st order with Brocrates and it will be my last sorry. Poor customer service!”
“Tried to have a brocrate delivered to my father for Father's Day and as of today, I guess it's sitting at a post office. Charged $20 for delivery and my elderly parents have to retrieve it themselves. Canada Post did not attempt delivery - they were home all day. They didn't leave a notice at the house. They didn't leave a notice in the PO box at the local post. You should hire a real delivery service if you are charging people for things to be delivered.”
“Super disappointed in Brocrates. They lost my order and did nothing to help me track it. Customer service was responsive but full of excuses to the point of ridiculous and making stuff up. When I finally received the crate, the sparkling wine I added and laid for was missing. Very disappointed in the whole experience. I won't shop here again.”
“Great selection of craft beers, but I wish there were a few more options included. The snacks were tasty, but nothing too exciting. Still, it’s a fun gift for someone who enjoys trying new beers.”
“Brocrates.ca offers a wide selection of gift baskets for men, featuring a variety of products like gourmet snacks, beers, wines, and spirits. With categories tailored for special occasions such as birthdays, Valentine's Day, and Chinese New Year, it provides customers with high-quality, customizable gifts. Free shipping is available on orders over $100 within Canada, and the website is easy to navigate with clear product listings. The focus on men’s gifts makes it an ideal choice for those seeking unique and personalized presents for the special men in their lives.”
“I ordered from Brocrates Canada as a gift, and overall, I was happy with the products themselves—they were well-packaged and exactly as described. However, the delivery took longer than expected, which was disappointing since I was hoping to receive it on time. I understand that shipping delays can happen, but better communication about the status of my order would have been appreciated. If timing isn’t a concern, I’d consider ordering again, but I’d be hesitant for time-sensitive gifts.”
“The Gourmet Wine & Treat Picnic Basket from Brocrates Canada was a beautifully presented gift with high-quality wine and delicious gourmet snacks. The basket was sturdy and reusable, making it a great added touch. Ordering was easy, and the delivery arrived on time with clear tracking updates. Customer service was helpful when I had a question. My only minor complaint is that I expected slightly larger portion sizes for the price. Still, the quality was excellent, Overall, it was a great experience, and I would order from Brocrates Canada again!”
“I’ve had a mostly positive experience with Brocrates Canada. Their website is super easy to navigate—finding what I wanted was quick, and the checkout process was smooth. I ordered a few items, and the packaging was solid—nothing was damaged. The only downside was the shipping; it took a little longer than I expected, even though their site promised quick delivery. Still, I appreciated the updates I received via email, which kept me in the loop. Customer service was helpful when I reached out with a shipping inquiry, though I wish they had been a bit faster to reply. All in all, I’d recommend them for their great products and user-friendly website, just be prepared for the occasional shipping delay.”
“I was really torn between the classy gentleman liquor basket and the Liquor & Refreshment Gift, but ultimately went with the latter. Although it was pricey, the luxurious presentation and the beautiful decanter made it totally worth it. It felt like a lavish gift that stands out, perfect for celebrating Dad's celebration in style. A solid 4 stars for the overall experience with Brocrates Canada!”
“I recently purchased the Gourmet Wine & Treat Picnic Basket from BroCrates Canada, and it exceeded my expectations in every way. The selection of gourmet treats was impressive, including items like creamy brie cheese, chocolate truffles, and butterscotch shortbread cookies. The inclusion of two bottles of wine added a touch of elegance, making it perfect for a special occasion. The classic picnic basket presentation was both charming and practical, enhancing the overall experience. I highly recommend this gift set for anyone looking to celebrate in style.”
“I had a great experience shopping on the Brocrates Canada website. The online basket is easy to use, and I was able to add all the products I needed without any issues. What I really liked is the ability to review my order before checkout, which made sure I didn’t miss anything. The checkout process was quick, and the confirmation email came almost immediately. Plus, their customer service was helpful when I had a question about my delivery.”
“Brocrates.ca offers a wide selection of gift baskets for men, featuring a variety of products like gourmet snacks, beers, wines, and spirits. With categories tailored for special occasions such as birthdays, Valentine's Day, and Chinese New Year, it provides customers with high-quality, customizable gifts. Free shipping is available on orders over $100 within Canada, and the website is easy to navigate with clear product listings. The focus on men’s gifts makes it an ideal choice for those seeking unique and personalized presents for the special men in their lives.”
“I recently made a purchase from Brocrates Canada, and overall, my experience was okay. The product quality is decent, but I expected a bit more in terms of durability and material feel for the price I paid. The delivery was fairly prompt, arriving within the expected time frame, which was a plus. However, the packaging could use some improvement; the box arrived a little dented, though fortunately, the items inside were fine. I had a couple of questions about my order and reached out to customer support, but it took a little longer than expected to get a response. While the service is overall satisfactory, I feel there’s room for improvement in both product quality and communication.”
“I recently ordered the Ritzy Decanter Gift as a gift for my friend. The overall service was amazing. From how I was assisted from choosing this gift basket up to the delivery, Brocrates Canada made everything easy for me. I had no issue with the delivery because the order arrived on the day that I chose. A perfect website indeed for any beer and liquor related gifts!”
“I was excited to order a gift basket from Brocrates for my brother’s birthday, but the experience was a bit frustrating. The website was easy to navigate, and I found the perfect crate, but the checkout process felt a bit clunky. The biggest issue was with customer service—I had a question about delivery times, and it took over 48 hours to get a response. By the time they replied, the package had already shipped, and I couldn’t make any changes. While the gift itself was well put together, the lack of timely support left me disappointed. I’d consider ordering again, but only if I’m sure I won’t need any assistance.”
“I had a mostly positive experience ordering from this website. The selection of products was impressive, and I loved how detailed the descriptions were, making it easy to choose the perfect gift. My order Weekend Special Gourmet Gift Basket arrived within the expected timeframe, though I would have appreciated more shipping updates along the way. The packaging was beautiful, and everything inside was well-protected. I had a minor issue with the delivery address, but customer service was quick to assist and resolve the issue professionally. A solid shopping experience—just a few tweaks needed for an even smoother process.”
