I ordered a retirement gift for a friend that was to be delivered to his home on his last day of work. The On-line order was completed with the "Deliver to" address. Instead it was delivered to my the address ("Bill To"). When I placed the order on-line, I was waiting for an email conformation which i never recieved after a couple hours. I kept the website open and recorded the conformation number. I checked my spam folder, and "NADA". When I phone Brocrates to register a compaint vand recieve some form of compenesation (ie waive the shipping fees??), I was basicaly told it was my fault for not have the correct thing 'ticked' on the website. Really?? I do most of my shopping on-line. Is there something wrong with your website? This was my 1st order with Brocrates and it will be my last sorry. Poor customer service!