I was excited to order a gift basket from Brocrates for my brother’s birthday, but the experience was a bit frustrating. The website was easy to navigate, and I found the perfect crate, but the checkout process felt a bit clunky. The biggest issue was with customer service—I had a question about delivery times, and it took over 48 hours to get a response. By the time they replied, the package had already shipped, and I couldn’t make any changes. While the gift itself was well put together, the lack of timely support left me disappointed. I’d consider ordering again, but only if I’m sure I won’t need any assistance.