Bait and switch every time. Their website is very misleading and false advertising. They advertise baskets but it’s never the same as what gets delivered. I’ve spent extra on specific beer cheese upgrades my husband got regular cheese not the beer flavoured cheese I paid a lot extra for. Most recently I bought him a beer tasting flight board only for it not to include a flight board and all the beer to be the exactly the same so it’s not a tasting set at all. I always bought a second basket that was supposed to have a bottle opener that I specifically bought to go with the tasting set and it also didn’t come with a opener and it was the same beer he already got with the other basket. The company doesn’t care about their reputation or their customers I got a lame excuse of them saying they can substitute or change anything they want to. They claim it’s equal value but it is not. It’s always less value. I paid extra for beer cheese and your trying to tell me cheese I can buy at no frills for $5 is the same value it’s such a lie. Same with not receiving the flight board and bottle opener those are the main components of the gift that’s missing. I was hoping that they had customer service but they don’t. I used to order for everything my husband birthday, Valentine’s Day, anniversary, Father’s Day, and just celebrate accomplishments etc but I just won’t order again. Theres plenty of other places that have accurate descriptions and honour their orders.
1 year ago
Brocrates Canada has a
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