I do not recommend this company. They have no satisfaction guarantee and will substitute items without warning, even if the substitutions are outside the theme of the box you ordered. In my case, I received seafood pâté in a meat crate, which completely changed the nature of the gift. Customer service insists their policy allows substitutions, even when they go against customer preferences or the theme of the order. I paid for 3-business-day delivery and even received an email confirming the order would arrive on time. However, the gift arrived 7 days late, and tracking updates were inconsistent, repeatedly claiming it would be delivered “by the end of the next day.” They refused to guarantee or assist with delays. I find it unethical for a company to take no accountability for failing to meet the expectations they set at the time of payment. If they do not resolve this issue, I intend to escalate it with consumer protection laws, which override policies set by companies. Especially when they fail to ensure prior and informed consent when processing the order. Just wow.