I had high hopes for my order, but my experience was a bit of a mixed bag. The product itself was good, but the packaging was slightly damaged upon arrival, which was disappointing since it was meant as a gift. The delivery took longer than expected, and I had to reach out to customer service twice for updates. While they did respond, it took a few days, and I felt like I was left in the dark for too long. The website was easy to navigate, but I wish they provided more real-time tracking updates. Overall, decent quality but room for improvement in communication and shipping speed.