“Ordered a beer flight set. Supposed to come with 4 different glasses a flight board and a six pack of bottled beer. It came with 4 of the same glass. One was broken. And came with canned beer. They would not replace the glass. Refunded a couple dollars for the price of the glass. So wound up with a gift I could not give.”
“The entire experience was AWFUL. I ordered a box for my husband for our anniversary. At first it said it was coming but was damaged. UPS said they received the box damaged when I first called them. Then the package just never showed up at all. Bro Crates customer service is a joke! They were very snarky and condescending. I even had to do a 3 way call with them and UPS and UPS told them the package was not coming but Bro Crates refused to give me my money back. Luckily I was able to call my credit card and they did a fraud investigation and refunded me my money. Lesson learned never use this company again. The picture below is what’s showing a month later!”
“Pure Scam After 10 promised delivery dates then told the package was damaged, the gift was never received by my friends. Ibmve never been refunded. Delivery company in fantasyland somewhere. Another scam. Don’t buy anything here. Brocrates = Scam”
“Failed to deliver package. Gave all kinds of excuses insisting they contacted the customer. No such thing. BAD reviews were right! Poor service. Actually NO service. Customer service tried to cover up their mistake! Finally shipping out the LATE gift...after excuses and more fabrications!”
“Over priced for $hitty products, that are not the same as the pictures. The strawberries were molded. Wrong wine and the cheese was hot and squished. I am more than happy to share the pics of the products I received. You can buy all of the products at lower prices and create your own basket. When my girlfriend called a s complained, they made it seem like her fault and only refunded a small portion. NEVER WILL SUPPORT THIS COMPANY AGAIN AND WILL TELL EVERYONE NOT TO BUY.”
“SCAM SCAM SCAM-- DO NOT ORDER FROM THIS COMPANY- READ REVIEWS ON OTHER PLATFORMS BEFORE ORDERING AND SAVE YOURSELF TIME AND $
THE ORDER WAS COMPLETELY WRONG AND THEY REFUSED TO CORRECT IT.
We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.
Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.
We appreciate your understanding.”
“Horrible - this was sent to an important client as a gift - all the bottles were broken and the cans had been punctured by the glass - when I sent photos to Brocrates they want MORE photos of each individual bottle/can to prove our client is not lying, even though they have seen the beer soaked broken crate and the broken bottles - they want our client to individually unwrap each bottle and take a photo, risking cutting themselves, not to mention their office stinks of beer. We can not ask our client to risk cutting themselves so Brocrates will not do anything for us - incredible - I am just so upset that I did not read all these negative reviews prior to ordering... so, they do not care if we write a bad review or not... PLUS it was delivered late”
“I paid for a tequila brocrate and paid for the additional upgrade fee for a brand name reputable tequila. They sent a basic brand not close to the value I paid and they refused to refund me for the upgrade. They delivered 7 days after the order when they guaranteed 2 days. Everything about them is a scam”
“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through
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WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”
“Did not receive one item I ordered for my husbands birthday. All substitutions were not even close to the German Beer I ordered. American beers and IPAs.In addition the crate was crated and stained from a broken beer bottle. Brocrates customer service resolution was to refund me for the broken bottle of beer. What a joke. Not to mention I cut my finger on the broken bottle.............”
“I ordered a black label crate for a relative to be delivered on his birthday. A couple days after placing the order I was informed that it will be delivered two days later. When the recipient received the gift, I found out the gift set was completely different than what I had selected.
Upon speaking with customer service, there is a substitution statement that you agree to when you place an order. There was no communication made with me that there will be a substitution as what I selected is out of stock. I wish I knew sooner because this relative now has a gift that I didn’t select nor do they like the liquor selection that was sent.
I thought this was a cool concept but now I won’t be ordering from here again because there is no guarantee that what you select is what the recipient will receive.”
“My experience with Brocrates was awful-I would give negative stars if possible. They misrepresent the actual items included in their gift sets & do not ship in time for date that is promised. Their customer service offers no resolutions- you’re just stuck with whatever they decide to send.
On June 5th, 2024 I placed an order for the “ Father’s Day Craft Beer Medley Gift Set” for my son.
As shown on the website, the gift set was to include 6 bottles of craft beer and a lovely Father’s Day themed chocolate chip cookie cake. But instead of the decorated Father’s Day chocolate chip cookie cake, the gift set received by my son included a small bag of oatmeal cookies & instead of bottles of beer, they substituted cans.
You can see in the pictures below the difference between what was represented in the website picture vs what was received.
When I emailed customer service I was told that they have the right to substitute items of equal or greater value. I replied to them that a small bag of oatmeal cookies is in no way equivalent to a customized Father’s Day themed chocolate chip cookie cake and that the cans of beer shipped were not equivalent to the bottles shown on Website.
Their final response was that these substitutions were in compliance with their “substitution policy” and that I was not entitled to any refund or compensation.
In addition, delivery of this gift was promised for the Friday before Father’s Day, however, it was delivered 6 days late.
Beware of this company’s policies!! They bait & switch- a total SCAM!!
You can see the difference in the website representation vs what was sent in the pics below.”
“This company shows a variety of packages that look very nice to send to a friend, but be careful, it may be a scam!... I ordered a gift that I upgraded with a more prestigious whiskey and for which I paid a higher price and it should be delivered between 3 to 5 days, but the package took 12 days to reach its destination... I asked my friends for some photos to see how the order arrived, but I felt very embarrassed when I saw the gift completely changed with a whiskey inside a box of wine and chocolates, both of inferior quality. When I made the claim they told me that according to their policy, they can make any changes, so why choose something specific to give as a gift, if they make whatever they want and with cheap products, they are not responsible for changes or returns, they do not have respect for customer satisfaction, they don't care about the discomfort and embarrassment you have to go through with your friends with a low quality gift that you never ordered...
The whiskey I ordered was a Johnnie Walker black label 12 years old and the chocolates were Boss and Brittle.co brands and what my friends received were those products in the photos below, of low quality and even the whiskey in a wine box... I had to pay almost 130 dollars for this and they don't give refunds, it's a scam!
I'm giving the review one star because there's nothing less than that to choose from.”
“This company is awful. My daughter sent me a Father's Day gift with a set of 4 Beer glasses and an assortment of 6 craft beers. 2 of the 4 glasses were broken in pieces (from poor packing) and 1 of the cans was damaged at the top and shouldn't and won't be consumed. After sending 5 separate emails where I was asked for additional pictures, including a video I sent and order numbers (because they are incapable or unwilling to lookup the order), they said it was too expensive for "THEM" to replace the items. First off, they could have said that upfront, and secondly that's not how a reputable, ethical. company operates. They are so terrible. DO NOT DO BUSINESS WITH THEM!”
“What I ordered was late; Over a week late. Then when it did arrive, the box was smashed and looked absolutely NOTHING like what I ordered!! What was supposed to be a grilling kit in a case ended up being 2 bags of plastic utensils from the $1 store! Miller and Coors are NOT premium beers. HUGE WASTE OF MONEY! I am sincerely dissatisfied, upset and disappointed that this is the gift my father received LATE for Father's Day!”
“They make you believe you can customize. In reality, they just put whatever they want in the crate. It seems as though they just run to the corner store and grab whatever they can. Cash grab for sure. Find out the company behind Bro Crates, blacklist them. Wife and I both ordered for our fathers for Father’s Day. Both were equally bad. I could’ve bought cokes light and planters peanuts for under $30 but instead paid over $100 here. Another lesson in a company being able to say “read the fine print.””
“Beware! Bait and switch! Father’s Day crate was supposed to have “premium” bottles of beer and cupcakes. My father in law got cans of Miller Lite, Coors Lite, and the cupcakes were completely smashed. This company takes zero responsibility for their “substitutions” and the condition of the product. They stink, their product stinks, and I urge you to stay away and spend your money elsewhere.”
“Tried paying with a valid US credit card and got auto-reply email for odd apps to download to pay. Poor experience and not reach out or Customer service support.
Disappointed as now it won't make it for Father's day.”
“Terrible experience. Same as other shoppers before me, shipping is a racket and a joke. Pay attention to the delivery date at checkout- not the one you request.. Items received were not the ones requested. In a simple email to support just asking them to do better I was met with an apology for the confusion.. Save yourself a headache and find another service with quality goods and a better reputation. Not sure how as of writing this review in May of 2024 that 99% of reviewers recommend this company. Maybe its the optional questions and an algorithm, but if I could rate 0-stars I would- Bro..... Sad just sad.”
“Terrible! I ordered a crate for over $100 and the delivery team that they use (OnTrac) delivers to odd addresses not associated with the order. They send you a picture of a box in a random place and say "delivered". Then when you call Brocrates and say that the crate wasn't delivered they say, "well it was delivered" not our problem, take it up with OnTrac. Ontrac does nothing and I am left with nothing. DO NOT USE THIS COMPANY.”
