“If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their "substitution policy" which states that they "reserve the right to substitute items in your order with similar products of equal or greater value". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were "substituted". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE”
“This is a terrible company. Avoid at all costs. Their website is very good, but what you order and what you receive are not the same. They instead send inferior products and when you complain, they say their terms and conditions policy says you're stuck with whatever they give you. My gift - whiskey, whiskey glasses, and a box of chocolates instead had cheap wine glasses- one of which was broken, and a handful of unwrapped chocolates thrown loosely in the box. The shipping company they use - OnTrac has a 1 star review average rating, and my gift did not arrive on time even though I paid for expedited shipping. The customer service is also terrible. Definitely avoid this company”
“Very disappointed! I was so excited for this unique gift for my dad's birthday. I set a delivery date that was 5 days out.. NOTHING stated it could not be delivered on time. The shippment was even packaged 3 days after the delivery date.... CUSTOMER SERVICES DID NOT SEEM TO CARE ... SAID TO WAIT.
WHAT A DISAPPOINTMENT”
“Really great idea, but they charged a fortune to upgrade the bottle of booze, then sent a basic bottle of something entirely different, refused to refund the upgrade charge despite having pictures of what they sent vs. what was delivered. Definitely don't pay the money to upgrade to anything because they don't guarantee you will get what you're paying for.”
“I recently ordered a craft beer crate from Brocrates , and overall, I was really happy with it! The selection of beers was fantastic, featuring some great local brews that my husband loved. The crate itself was sturdy and gave the gift a premium feel, but unfortunately, one of the bottles arrived with a small crack. I reached out to customer service, and while they did respond within 24 hours, they only offered a small discount rather than a replacement. Despite that minor issue, the packaging was creative, and the delivery was right on time. I’ll definitely order again but hope for a bit more flexibility in resolving issues.”
“The Dozen Beer Box gift is everything I need to make my husband's birthday complete. I ordered this in advance, however, it was delivered a day early. This should have been communicated with me because I scheduled this on a specific day. I spoke with a representative to get an answer and it was explained that the delivery date selected must match the shipping method. Overall, we enjoyed the beer with our guests. I will order some next time!”
“The Spirits & Gourmet Variety Gift Basket from Brocrates was a fantastic choice, featuring a well-balanced selection of premium spirits and tasty gourmet treats. The packaging was elegant, and the sturdy basket made it feel like a high-end gift. Ordering was simple, and the delivery was prompt, with helpful tracking updates along the way. While I wish there were more customization options, the overall quality and presentation were impressive. I would definitely consider ordering from Brocrates again for future gifts!”
“I’m beyond impressed with Brocrates USA! Their website is fantastic—easy to use, with detailed product descriptions and helpful customer reviews that made me feel confident about my purchases. I placed my order for The Fiesta Gift Set, and everything arrived earlier than expected! The packaging was excellent—everything was wrapped securely, and nothing was damaged. What really stood out was the customer service. I had a small question about one of the products, so I used their live chat feature, and I was immediately helped by a knowledgeable agent. They even offered me a some recommendations for my next order. The whole experience, from browsing their easy-to-navigate website to the fast shipping and exceptional support, has made me a loyal customer. I’ll definitely be back!”
“Brocrates.com specializes in offering high-quality gift baskets tailored for men, perfect for various occasions such as birthdays, anniversaries, and holidays. With options that include beers, whiskeys, gourmet snacks, and cigars, it caters to diverse tastes. The site provides customizable options, allowing you to choose the best combinations for your gift. Their easy-to-navigate platform and efficient delivery service, along with free shipping on orders over $100 in the USA, make it a convenient option for thoughtful, unique gifts. Whether for a special occasion or just to surprise someone, Brocrates offers impressive choices.”
“I’m thoroughly impressed with my experience shopping at Brocrates USA! The product quality exceeded my expectations, and everything I ordered arrived exactly as described. What truly stood out, however, was their customer service. Initially, I had a question about one of the products and reached out via email. I received a response within a few hours, and the representative was incredibly helpful and informative. Then, I had to make a minor change to my order, and the team handled it quickly and without any hassle. It’s rare to find such attentive and proactive support, and it really made me feel valued as a customer. Overall, I couldn’t be happier with my purchase, and I’ll definitely be returning for future orders!”
“I’m impressed with the craft beer options on the Brocrates USA website, though there’s room for improvement. I filled my basket with a variety of seasonal beers, including a couple of IPAs and a seasonal lager, and checkout was smooth. The shipping was a bit delayed, but the customer service team was responsive and made sure to update me on the status of my order. The beers arrived fresh, and I was pleased with the selection, but I’d love to see more detailed descriptions for each beer. Overall, it was a great experience, and I’ll return for more craft beer next time!”
“I couldn't be more impressed with my experience at Brocrates USA! From start to finish, the quality of their products and the level of customer service were outstanding. I recently purchased a Whiskey Crate for my friend's birthday, and it was a hit! The crate was packed with premium whiskey and carefully selected snacks, making it a perfect gift for any occasion. The packaging was sleek and sturdy, and everything arrived in perfect condition.”
“I had a hard time deciding between the Total Spa & Liquor Box and the Kickstart Energy & Spa Gift, but ultimately went with the Total Spa & Liquor Box because it was more appealing and offered better value for the price. The free delivery was a nice touch, making it even more convenient. Both options are fantastic, but I only needed one, and this one really stood out. A definite 5 stars for Brocrates USA!”
“I recently purchased the Holiday Champagne & Gourmet Snack Board from BroCrates, and it was a delightful experience. The selection of gourmet treats was impressive, including orange marmalade, festive cookies shaped like snowmen, reindeer, and Santa, milk chocolate caramels, crackers, pretzels, dry roasted pistachios, chocolate truffles, coffee, creamy brie cheese, and white chocolate caramel pretzel popcorn with pecans. The inclusion of a bottle of sparkling wine added a celebratory touch, making it perfect for the holiday season. The presentation was elegant, featuring a large round cutting board with metal handles, which is both functional and stylish. This gift set truly captures the festive spirit and offers a variety of high-quality snacks that cater to different tastes. I highly recommend it for anyone looking to spread holiday cheer with a thoughtful and indulgent gift.”
“I had high hopes for my order, but my experience was a bit of a mixed bag. The product itself was good, but the packaging was slightly damaged upon arrival, which was disappointing since it was meant as a gift. The delivery took longer than expected, and I had to reach out to customer service twice for updates. While they did respond, it took a few days, and I felt like I was left in the dark for too long. The website was easy to navigate, but I wish they provided more real-time tracking updates. Overall, decent quality but room for improvement in communication and shipping speed.”
“Ordering the assorted craft beer and snack set is definitely an exciting experience, the surprise factor it openning this kind of present is on the next level.”
“"I’ve been using Brocrates USA products for a few months now, and I’m pretty satisfied overall. The quality is consistent, and the product works as expected. I did have a minor issue with delivery, but their customer service team was quick to respond and helped me track my package. It’s refreshing to deal with a company that genuinely cares about its customers. I’ll definitely continue ordering from them!"”
