“I had high hopes for my order, but my experience was a bit of a mixed bag. The product itself was good, but the packaging was slightly damaged upon arrival, which was disappointing since it was meant as a gift. The delivery took longer than expected, and I had to reach out to customer service twice for updates. While they did respond, it took a few days, and I felt like I was left in the dark for too long. The website was easy to navigate, but I wish they provided more real-time tracking updates. Overall, decent quality but room for improvement in communication and shipping speed.”
“"I’ve been using Brocrates USA products for a few months now, and I’m pretty satisfied overall. The quality is consistent, and the product works as expected. I did have a minor issue with delivery, but their customer service team was quick to respond and helped me track my package. It’s refreshing to deal with a company that genuinely cares about its customers. I’ll definitely continue ordering from them!"”
“This company is terrible. Please never order from them. Poor customer service, broken product delivery, late delivery, and no replacement without photos... this was a gift, so not imposing that on my gift people.
This has been terrible. Please do not do business with this company.”
“I ordered items on the 15th of December. You could pick a date for delivery, I picked the 22nd to be in time for Christmas. My items did not get to the destination until the 27th. I had called 2 times and left messages and never received a call back. I repeatedly texted and emailed, finally someone responded only to say wait for a tracking and they could not give me shipping date. Only until it was picked up from courier could you see tracking. I do not recommend them for their customer service and their tracking information is terrible.”
