Brocrates USA Reviews

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"

"If I could leave ZERO stars, I would. Not only did my husband's gift arrive 3 days late, but out of the 8 products I hand-selected for the custom crate, only one item was even similar to what I ordered. For example, I ordered white chocolate truffles and rainbow white chocolate bark but received solid milk chocolates and a dark chocolate candy bar. Also, instead of garlic and onion gourmet cheese I received GREAT VALUE BRAND pepper jack cheese. After several emails back and forth and a number of phone calls, the company refuses to refund or otherwise resolve any of the issues... standing on their \"substitution policy\" which states that they \"reserve the right to substitute items in your order with similar products of equal or greater value\". I am not sure how solid milk chocolates are similar to white chocolate truffles, or how a GREAT VALUE BRAND block of melted pepperjack cheese valued at under $3 is a similar product of equal or greater value to garlic and onion gourmet cheese. Again, these are just a couple of the products that were \"substituted\". I can understand if the exact product pictured is not available, but I cannot understand 7 out of 8 products being substituted with completely different flavors than what was ordered. BUYER BEWARE"