“This was an amazing gift! The champagne was delicious, and the other items in the basket complemented it perfectly. It’s great for a celebration and definitely worth the price. Highly recommend.”
“I’d give them zero stars if possible. I ordered a Canadian Brocrate and they sent a crate with Mexican items. When I emailed I was told I agreed to substitutions when I placed the order. Canadian substitution sure… not something completely different. Why advertise specific crates if you’re just going to get what they have in stock. Horrible customer service. Don’t waste your money.”
“The Beer & Nuts BroCrate was a great surprise for my brother—he loved the beer selection and the quality of the snacks. The presentation was stylish and made it feel like a premium gift. The only reason I'm giving 4 stars instead of 5 is that shipping took a little longer than expected. But other than that, he was thrilled.”
“Honestly, they are awful. Save your money. I'll be calling my bank to dispute. They are scammers clearly the other reviews are similar. Promised delivery dates that they failed to deliver. Customer service is awful, the representative was so rude. SAVE YOUR MONEY”
“I got The Gentleman’s BroCrate for my dad, and he was beyond impressed! The selection of items was classy and high-quality, making it a perfect gift. The presentation was top-notch, and everything arrived in perfect condition. Highly recommended for anyone looking for a sophisticated gift!"”
“I had a fantastic experience working with Benito Gabriel and his team. They were professional, diligent, and extremely knowledgeable in helping me recover all the money I lost to a scam platform. From start to finish, they kept me informed and reassured throughout the process. I highly recommend their services to anyone who finds themselves in a similar situation—Benito and his team truly deliver results!
𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
“I sent a beer gift to a friend for the holidays. Not only did it arrive much later than promised, some of the bottles were broken as they were badly packed. (My friend sheepishly told me that after the fact.) I contacted Brocrates and they are unwilling to to offer any refund without photos. I can't provide photos as it went to a friend and he did not take photos. This was a terrible experience and I'd recommend nobody use this company.”
“This company is terrible. Please never order from them. Poor customer service, broken product delivery, late delivery, and no replacement without photos... this was a gift, so not imposing that on my gift people.
This has been terrible. Please do not do business with this company.”
“We should have read the reviews before purchasing. This place is awful. We ordered something that was supposed to arrive by 12/24 for Christmas. They let you pick the date when ordering and chose from the shipping options offered. Nothing said that the date we picked would not arrive in time. They didn't even ship it by Christmas. They created a shipping label but the item didn't even get to the shipper until Christmas day. I contacted their non-existent customer service and they were no help at all. Their chat option is all email. They don't take phone calls, just voicemail. They don't have any options to actually help customers. I wanted to cancel but since they created their useless shipping label, they wouldn't cancel, even though they hadn't bothered to ship it. They just take money for overpriced items and don't deliver on what they offer. Never, ever use this company.”
“HORRIBLE COMPANY! I HAND PICKED EVERY ITEM FOR THE BOX AND EVERY SINGLE THING WAS SUBSTITUTED!!! THE BEER THAT WAS IN THE BOX WASN'T EVEN ONE LISTED ON THEIR WEBSITE AS A CHOICE. UPON EMAILING THEM THAT IT WAS ALL WRONG, THEY RESPONDED AND SAID SUBSTITUTIONS CAN BE MADE. THE WHOLE BOX??? RUN FROM THIS COMPANY!!!”
“Ordered a beer flight set. Supposed to come with 4 different glasses a flight board and a six pack of bottled beer. It came with 4 of the same glass. One was broken. And came with canned beer. They would not replace the glass. Refunded a couple dollars for the price of the glass. So wound up with a gift I could not give.”
“The entire experience was AWFUL. I ordered a box for my husband for our anniversary. At first it said it was coming but was damaged. UPS said they received the box damaged when I first called them. Then the package just never showed up at all. Bro Crates customer service is a joke! They were very snarky and condescending. I even had to do a 3 way call with them and UPS and UPS told them the package was not coming but Bro Crates refused to give me my money back. Luckily I was able to call my credit card and they did a fraud investigation and refunded me my money. Lesson learned never use this company again. The picture below is what’s showing a month later!”
“Pure Scam After 10 promised delivery dates then told the package was damaged, the gift was never received by my friends. Ibmve never been refunded. Delivery company in fantasyland somewhere. Another scam. Don’t buy anything here. Brocrates = Scam”
“Failed to deliver package. Gave all kinds of excuses insisting they contacted the customer. No such thing. BAD reviews were right! Poor service. Actually NO service. Customer service tried to cover up their mistake! Finally shipping out the LATE gift...after excuses and more fabrications!”
“Over priced for $hitty products, that are not the same as the pictures. The strawberries were molded. Wrong wine and the cheese was hot and squished. I am more than happy to share the pics of the products I received. You can buy all of the products at lower prices and create your own basket. When my girlfriend called a s complained, they made it seem like her fault and only refunded a small portion. NEVER WILL SUPPORT THIS COMPANY AGAIN AND WILL TELL EVERYONE NOT TO BUY.”
“SCAM SCAM SCAM-- DO NOT ORDER FROM THIS COMPANY- READ REVIEWS ON OTHER PLATFORMS BEFORE ORDERING AND SAVE YOURSELF TIME AND $
THE ORDER WAS COMPLETELY WRONG AND THEY REFUSED TO CORRECT IT.
We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.
Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.
We appreciate your understanding.”
“Horrible - this was sent to an important client as a gift - all the bottles were broken and the cans had been punctured by the glass - when I sent photos to Brocrates they want MORE photos of each individual bottle/can to prove our client is not lying, even though they have seen the beer soaked broken crate and the broken bottles - they want our client to individually unwrap each bottle and take a photo, risking cutting themselves, not to mention their office stinks of beer. We can not ask our client to risk cutting themselves so Brocrates will not do anything for us - incredible - I am just so upset that I did not read all these negative reviews prior to ordering... so, they do not care if we write a bad review or not... PLUS it was delivered late”
“I paid for a tequila brocrate and paid for the additional upgrade fee for a brand name reputable tequila. They sent a basic brand not close to the value I paid and they refused to refund me for the upgrade. They delivered 7 days after the order when they guaranteed 2 days. Everything about them is a scam”
“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through
Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m
WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”
“Did not receive one item I ordered for my husbands birthday. All substitutions were not even close to the German Beer I ordered. American beers and IPAs.In addition the crate was crated and stained from a broken beer bottle. Brocrates customer service resolution was to refund me for the broken bottle of beer. What a joke. Not to mention I cut my finger on the broken bottle.............”
