I took 6 Intellectually Disabled Individuals on a vacation since they were literally in lock down for a year. We stayed in Hilltop Bee Hive which is 6 bedroom and sleeps 26. The small lake displayed in the advertising pictures has you assuming that it is located on the property, (one huge reason we rented it), however, we looked for it for a day and a half and it is across the street (you have to walk between cabin and trees across the street.) We had 6 residents and 4 care providers. Upon arrival, I took pictures of the cabin and found a broken window on the bottom floor so I called management and they said they knew about it. I took pictures of the rest of the cabin because I didnt want to be blamed for the broken window and there was a broken drawer in one of the bathrooms and I didnt want to be blamed for that. Check in is late afternoon, so we unpacked everyone and got them all situated in their bedrooms, had dinner and went to bed. The next morning we wake up to the A/C not working on the main floor. I text the manager and let him know that it was a little warm (especially when sleeping) on the main floor and since we have just arrived, could he send someone out to fix the A/C? He actually told me to turn the A/C up on the bottom floor to let it flow through to the top floor. I told him that would probably not work, because we have people sleeping on the bottom floor and we cant freeze them out to try and cool the top floor. We did turn the bottom floor to 68 degrees but it did not cool the top floor; the house was just way too big for that to happen. We never heard from the manager again and he never sent someone as I requested to fix the a/c during our stay. We paid over $6,000 to stay in this cabin. I would expect better service. As if no a/c was enough, here is the reason for the negative review. After the trip, I receive an email from management asking where the fan blade is to one of the ceiling fans in the downstairs bedroom?? This totally blindsided me because no one in my group damaged a ceiling fan. The disabled lady that stayed downstairs in that room, never used the fan (only the light switch) because , first, she would not know how to or physically be able to operate the fan independently of the light switch, AND it was so cold down there because of lack of a/c on the main floor. I explained all this to management and that we did not do that and that we did not even use the fan in that room or we would have noticed it was broken. I am so angry that we were charged over $300.00 for a missing fan blade that we had nothing to do with. I told them we had nothing to do with it and they arbitrarily charged us anyway. They were sure to wait the 30 days and then they sent a letter confiscating the deposit and charging me an additional $65.00 more. Which I will not pay because we did not damage anything at the cabin. As a matter of fact we left the cabin spotless as it was when we arrived. Side note: A 4 pack of fan blades can be bought at Home Depot or Lowes from $17.97 to $27.97 a pack. Please check your house real good upon check in (never thought about checking the fans). Now that they have my money, They will no longer answer my emails. I feel like they took advantage of us and now I have a bad taste in my mouth every time I hear someone mention "broken Bow", I remember how we were taken advantage. I do have to say the cabin was beautiful, but the management is doing the owners a disservice.