“The manager was rude, we left the house spotless has not returned our deposit.
False advertising on the VRBO site. Was not the cabin pictures and the one we thought we were getting. 24 hr surveillance is creepy and unnerving when you want to get away and hang out in the woods.
Will NEVER rent from them again, nor refer them. I’ve already sent my friends to another Cabin rental agency.”
Posted 10 months ago
All Future Guests,
Please note that the above feedback is absolutely false in nature. We understand, we had to charge these guests the undeclared dog fees, and they are still upset. They had brought 3 dogs to the property, but had declared & paid for only one. So, per our guest policy, which was well informed to them, we had to charge for other 2 undeclared dogs found in the property.
1) We never declined to refund their security deposit, rather we had communicated a few times, that the refund of security deposit may take up to 20 working days after check-out, as mentioned in our website, guest policy & booking confirmation email.
2) We verified with VRBO, and VRBO confirmed that there was no false advertising. BTW, our owners’ booking website is Broken Bow Adventures, and we have nothing to do with VRBO or any other online travel agencies that the guests use to book from. If anyone has any issues with their bookings through online travel agency, we suggest to contact their online travel agencies directly.
3) Our Cabins are in the woods where the Ouachita National Forest Range starts. For the safety & security of our guests, we do have outside surveillance with ample disclosures by signs , at the entrances of the cabins to avoid any untoward incidents.
If anyone has any question about this feedback or need to know more, may contact us anytime.
On behalf of Owners :
Broken Bow Adventures Luxury Cabins
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Alice, Customer Support
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