I purchased a $2,500 order from Browns and received an empty box, which has never happened to me before from any company i've purchased from. I inquired about what happened thinking mistake happen, and maybe the person packing my box just didn't include the order, and two weeks later, after talking to many people they said there is nothing they can do about it. After looking into this issue, I read a few other reviews about other people receiving empty packages. This company is absolutely disgusting. I can't speak for the store experience, but if you are putting your money towards an online order, I would try and find those items elsewhere or even better, shop small or from the brand itself. You think that it could never happen to you, but based on the reviews it seems like this happens often. I'm now out 2,500 from a big corporation who sent an empty box....