Ordered two engraved wine glasses for two colleagues who were retiring on the same day, which I placed two weeks before I needed them. There was a delay as the image I chose to inscribe was not suitable, which was only altered to me a week later, which was then resolved. I was then told the package would be in transit two days before I needed it, so to be safe I paid extra for next day delivery. They then delayed the package getting dispatched so I only received it a few hours before I actually needed it, only to find they had made an error on one of the products, which could have been solved if they had dispatched it on time when they said they would. I only got an apology and a refund for the item that they ruined. Not my shipping which they also messed up ruining the presentation celebration for our colleagues. Would not recommend.