“Ordered two engraved wine glasses for two colleagues who were retiring on the same day, which I placed two weeks before I needed them. There was a delay as the image I chose to inscribe was not suitable, which was only altered to me a week later, which was then resolved. I was then told the package would be in transit two days before I needed it, so to be safe I paid extra for next day delivery. They then delayed the package getting dispatched so I only received it a few hours before I actually needed it, only to find they had made an error on one of the products, which could have been solved if they had dispatched it on time when they said they would. I only got an apology and a refund for the item that they ruined. Not my shipping which they also messed up ruining the presentation celebration for our colleagues. Would not recommend.”
“I ordered and paid for a placard for my Dads grave but when it arrived the wooden frame was scratched and dinted. There was a lot of emails and calls but this was their 1st reply which I have copied and pasted.
" Thank you for the pictures.
I have spoken to our wood manufacturers and due to the manufacturing process they will not guarantee the back will have no scratches or marks.
They likes us do not feel that these marks are at a detriment to the finished item once in position. Therefore I am unable to offer any refund.
Kind regards
The company asked me to send them pictures of the scratches on the wood which I did and the above is the reply I received. I had to put the placard on my dads grave but was totally disgusted that I had to put damaged goods on such an important occasion . They eventually offered me a refund upon return of the placard but due to time restraints i was stuck with this.
I had originally asked for half what I had paid to be refunded but they disagreed, I then asked for a lower amount they again disagreed and offered me a £15 gesture of good will in return for the £127 I had paid. There is nothing good will about their response or their third rate service. Its like buying a pair of brand new shoes and finding the soles scratched to bits and when you take them back you are told that its not visible and therefore doesn't matter. There is nothing worse than encountering an individual or a company that is totally heartless. Judge for your self would you give them a penny of your money? I am sure the company will respond to this review justifying their action but the general public understand. I think your company will lose a lot of customers”
“I wanted a small but perfect plaque for a memorial bench in memory of my mother. Today I received exactly what I wanted, perfect in every way. Thank you for the prompt and efficient way you dealt with my order.
Joyce Davis, Bristol.”
“Thank You very much for your prompt service,the plaque was received today,
we are very impressed with the craftsmanship and quality of your
workmanship, will definitely recommend to others.
Once again thank you.
Rod Mills romill@live.co.uk
TN27 0DD”
“BRILLIANT SERVICE, I had bought a glass from a.n.other so called engraving company through the internet and when I received it, it was not satisfactory. Got hold of Brunel Engraving and the customer service was absolutely outstanding, I explained the problem that i had and the staff went "above and beyond" what I had expected produced a faultless product !!!! Many Thanks for your professional service it was second to none. Andy "Gloucester"”
“BRILLIANT SERVICE, I had bought a glass from a.n.other so called engraving company through the internet and when I received it, it was not satisfactory. Got hold of Brunel Engraving and the customer service was absolutely outstanding, I explained the problem that i had and the staff went "above and beyond" what I had expected produced a faultless product !!!! Many Thanks for your professional service it was second to none. Andy "Gloucester"”
“Dear Sirs,
Having just received my order which is perfect, I would like to congratulate you on your splendid sevice and being almost computer illiterate, find it refreshing that your ordering process is both practical and efficient.
Regards,
John Thompson.”
“I have used Brunel trophies for many many years and I have never witnessed a fault in their service. I continue to order trophies and awards year after year. I can guarantee a fine service from Brunel.”
“Brunel Engraving have always been more than helpful. I will continue to use them, the quality of products is always to a high standard and the turn around is always fast.”
