Honest Review. AVOID BSM! My driving instructor Macsood from Birmingham literally ruined me. I probably suffer from PtSD now because of him. Couldn't even teach me the very basics but let me drive around for an hour independently while he texted his mates or made calls to his family. He would waste an hour of a 2 hour lesson making me park up on a side road while he scribbled manoeuvres free-hand on a paper just so he can save fuel (I get fuel prices are high but paying £40 per hour isn't cheap too). Diagrams can be found online for free. He didn't have to waste my learning time while I watched him scribble stuff I already knew. Macsoood would also lose his temper when I made mistakes. Bad fkin teacher. The worst part is, BSM HAS NO CUSTOMER SERVICE. They have a web chat but those guys are just useless. BSM has no phone number too so you can't report instructor negligence. How can any large company get away with this behaviour in 2022 is crazy. I reported my complaint on 6th May and haven't gotten a response apart from the automatic reply of acknowledgement of my complaint. They ask you to report complaints to driving.school.complaints@theaadot com but no human will answer you back. I tried to report them to the DVSA but they responded they can't do anything as it's a civil matter. BSM know customers can't do shxt to them so they allow shady instructors to work for them. BSM has significantly affected my learning which will set me back for my test date. All I can say is, use a company that has a customer service . Anything can happen so at least you have recourse to complain. Beware of BSM at all costs. I hope they get called out for their negligence by a watchdog. They can't be allowed to operate like this .