Mahmoon Ul-Hussain
I have a business operating, this was a new business which opened on 25th Dec I took a contract and telephone, broadband package with BT since November 2020. Which was a cloud express wireless phone & broadband. I have BT broadband on my other business which i know how to set up. I set this up and the machine was flashing purple. So I called the BT express team in November. Who said they will resolve. I have been chasing this since November and no one has bothered to resolve this. They have sent a new modem out and the issue was not resolved. They sent a 4G reassure dongle and the issue wss still not resolved. They cannot tell me what the issue is as they keep suggesting its an issue from openreach. I called couple of weeks before my opening date of my business and they said the issue will get resolved ASAP! But im here on the 19th Jan 2021 and the issue has not been resolved. I am loosing money on a daily basis. Especially during this pandemic time where small business are struggling. BT have made it a even more of an traumatic time. My Card machine operates via WiFI. Its embarrassing as a business that we cannot accept any card payments since the business has opened. Which is putting me and my staff at risk just because BT cannot be bothered to resolve an issue. Spoke to almost 5 Staff members, got all there names:- Emma Michelle Joey Chris. All of them cut me off whilst putting me on hold, was told at the start of January that I would get a managers call back but that has not happened. Was told that it would be 48 hours to be told on the phone today that it will be another 48 hours. Asked today if that was put on the complaint. The women on the phone advised that there was no request been put in place. It feels like the staff who are working from home cannot be bothered to understand the needs of the customer and only concerned about the paycheck. This is very disappointing for the huge business like BT and the Express team let the company down immensely. Furthermore, BT had taken Direct Debit for the services that has not been used. When promised that I would not be charged. I keep getting false promises from individuals in this company and they fail to fulfil them and then when you advise that you want to leave BT. They advise you that your tide into a contract and that there is early termination charges! Like they are some bailiff. How can you possibly say that, surely, I have not used any of your services, I'm getting calls diverted to my personal mobile and internet is still not working so my epos systems do not work, my card machine does not work, surely BT have not honoured there end of the contract. I'm very disappointed and disgusted by the behaviour of BT and the cloud express team. There offshore team is more competent then the individuals I spoke to. I will be putting this on all social media platforms. Please if you have a business make sure you check if BT are right for you.
3 years ago
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