BT Reviews

"This company is unbelievable, I finally ended my contract and sent all the equipment back and the track and trace says it was delivered 6 weeks ago, yet they threaten to charge me for not returning it, and now they are going to add \u00a3190.00 for their equipment that they claim not to have received"

"BT are fraudsters and criminal's they ignored my message today when they message me on after trustpoliet then told me to go to Facebook then like I said on Facebook messenger they ignored me and now trustpoliet blocked me from sending another review today both absolute criminal supporting criminal's BT and trustpoliet."

"We contacted BT 8 weeks ago for internet service. They since missed 3 appointments without letting us know no one will be showing up, billed us twice, and we are still without internet. I have the transcript of my chats with BT agents, being transferred back and forth, being promised that the engineer will come next Monday. That was 3 weeks ago, no agent, no internet. Please see the screenshot of the chat ((first and last page) that lasted 2 hours with no outcome. Avoid by all means. Unprofessional and a joke of a company. Oh, the bill is also double the amount than what the contract they didn't adhere to stipulates. Worst company I ever had the misfortune to deal with. Avoid."

"We contacted BT 8 weeks ago for internet service. They since missed 3 appointments without letting us know no one will be showing up, billed us twice, and we are still without internet. I have the transcript of my chats with BT agents, being transferred back and forth, being promised that the engineer will come next Monday. That was 3 weeks ago, no agent, no internet. Please see the screenshot of the chat ((first and last page) that lasted 2 hours with no outcome. Avoid by all means. Unprofessional and a joke of a company. Oh, the bill is also double the amount than what the contract they didn't adhere to stipulates. Worst company I ever had the misfortune to deal with. Avoid."

"DONT PICK BT FOR ANYTHING\n\nI was conned into joing BT via a black Friday deal I saw online. This was not the case and they started to charge me \u00a345 a month instead of \u00a330. They started charging this bogus amount once you are out of the grace period, meaning if you want to leave by the time you realise they are charging you \u00a345 instead of \u00a330 you will have to pay an extortionate amount in cancellation fees. They are currently charging me \u00a3316.93 to leave this con of theirs. My advice would be to stay away from BT, any offers they put are clearly lies and far from the truth. I have been forced to stay in contract with these cons. I would like to share my experience so others would not fall for the same trap"

"New customer and they missed me about.\nInstallation date: missed\nMy complaints: closed without asking me or giving me an explanation\nBadly managed company with an underlined behaviour problem, very male orientated!\n"

"I have a business operating, this was a new business which opened on 25th Dec\n\nI took a contract and telephone, broadband package with BT since November 2020. Which was a cloud express wireless phone & broadband.\n\nI have BT broadband on my other business which i know how to set up. I set this up and the machine was flashing purple. \n\nSo I called the BT express team in November. Who said they will resolve. \nI have been chasing this since November and no one has bothered to resolve this.\nThey have sent a new modem out and the issue was not resolved.\nThey sent a 4G reassure dongle and the issue wss still not resolved.\nThey cannot tell me what the issue is as they keep suggesting its an issue from openreach.\n\nI called couple of weeks before my opening date of my business and they said the issue will get resolved ASAP! But im here on the 19th Jan 2021 and the issue has not been resolved.\n\nI am loosing money on a daily basis. Especially during this pandemic time where small business are struggling. BT have made it a even more of an traumatic time.\n\nMy Card machine operates via WiFI. Its embarrassing as a business that we cannot accept any card payments since the business has opened. Which is putting me and my staff at risk just because BT cannot be bothered to resolve an issue.\n\nSpoke to almost 5 Staff members, got all there names:- \n\nEmma \nMichelle\nJoey \nChris.\n\nAll of them cut me off whilst putting me on hold, was told at the start of January that I would get a managers call back but that has not happened. Was told that it would be 48 hours to be told on the phone today that it will be another 48 hours.\n\nAsked today if that was put on the complaint. The women on the phone advised that there was no request been put in place. It feels like the staff who are working from home cannot be bothered to understand the needs of the customer and only concerned about the paycheck.\n\nThis is very disappointing for the huge business like BT and the Express team let the company down immensely.\n\nFurthermore, BT had taken Direct Debit for the services that has not been used. When promised that I would not be charged. \n\nI keep getting false promises from individuals in this company and they fail to fulfil them and then when you advise that you want to leave BT. They advise you that your tide into a contract and that there is early termination charges! Like they are some bailiff. \n\nHow can you possibly say that, surely, I have not used any of your services, I'm getting calls diverted to my personal mobile and internet is still not working so my epos systems do not work, my card machine does not work, surely BT have not honoured there end of the contract.\n\nI'm very disappointed and disgusted by the behaviour of BT and the cloud express team.\nThere offshore team is more competent then the individuals I spoke to.\n\nI will be putting this on all social media platforms.\n\nPlease if you have a business make sure you check if BT are right for you. "