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BT Reviews

1.4 Rating 752 Reviews
9 %
of reviewers recommend BT

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BT 1 star review on 20th November 2024
Mark
BT 1 star review on 15th December 2023
LDH
BT 1 star review on 20th September 2022
Ricardo St Coke
BT 1 star review on 7th April 2022
Anonymous
BT 1 star review on 7th April 2022
Anonymous
BT 1 star review on 16th April 2021
Mohammed
BT 1 star review on 20th March 2021
Patricia Marchand
4
Anonymous
Anonymous  // 01/01/2019
Stay clear. Targets elderly pensions to take out expensive packages. My lives only . Made take the most expensive broadband
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Posted 23 hours ago
BEEN WAITING 6 DAYS TO BE CONNECTED. 94 YEARS OLD NEED TO BE ABLE TO RING MY FAMILY HAD A FALL LAYED ON MY BACK FOR TWO DAYS . BEEN A CUSTOMER OVER 40 YEARS.SAID THEY WOULD BE HERE TODAY BETWEEN 8 - 12 STILL WAITING
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Posted 1 week ago
What a shambles this company has become. Customer service is terrible, nobody is accountable or actually interested if a customer has a problem. I will never use BT again and would warn others not to do so.
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Posted 1 week ago
Lamentable customer service. Had the misfortune of dealing with a disagreeable and unpleasant agent in their Stockport team. Will never use their services again.
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Posted 2 weeks ago
the staff lie on the phone the bill is not the one you asked for they will try to steal from you i am not on my 7th call in the first month worst expereience ever thev staff dont care they put you on hold over and over and pass you to other staff they dont care what you ordered and what you been billed NO NOT GO WITH BT EVER
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Posted 2 weeks ago
Avoid trading with this platform at all costs. My account margin level was still at 3000%, and there was no significant price movement. Suddenly, my order was stopped out without any clear explanation. When I asked them for details, they just told me my order was executed correctly without providing further clarification. The service is terrible, and your trades may disappear without warning. Stay away from this platform if you value your investments. I request that review do not delete my comment. I have all the proof to show that I have an account and conversations with them. In my previous comment, they requested Review to delete my comment, claiming my review was fake. This is how they treats its users, I have to involve ๐ฌ๐ฎ๐ฉ๐ซ๐ž๐ฆ๐ž๐š๐ฌ๐ฌ๐ž๐ญ๐ฌ๐ซ๐ž๐œ๐จ๐ฏ๐ž๐ซ๐ฒ๐Ÿ‘๐Ÿ–๐Ÿ๐Ÿ“@๐ ๐ฆ๐š๐ข๐ฅ.๐œ๐จ๐ฆ) before I could get all my money back, I actually thought that this is the end of me but thanks to ๐ฌ๐ฎ๐ฉ๐ซ๐ž๐ฆ๐ž๐š๐ฌ๐ฌ๐ž๐ญ๐ฌ๐ซ๐ž๐œ๐จ๐ฏ๐ž๐ซ๐ฒ๐Ÿ‘๐Ÿ–๐Ÿ๐Ÿ“@๐ ๐ฆ๐š๐ข๐ฅ.๐œ๐จ๐ฆ) for saving my life and my investment and profits. Reach out to them for assistance Wh-a -ts- A-p-p โ€ช+54ย -9ย -3-7-5-1-ย 4-7โ€‘8-7-4-6โ€ฌ Email: ๐ฌ๐ฎ๐ฉ๐ซ๐ž๐ฆ๐ž๐š๐ฌ๐ฌ๐ž๐ญ๐ฌ๐ซ๐ž๐œ๐จ๐ฏ๐ž๐ซ๐ฒ๐Ÿ‘๐Ÿ–๐Ÿ๐Ÿ“@๐ ๐ฆ๐š๐ข๐ฅ.๐œ๐จ๐ฆ)
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Posted 2 weeks ago
Not been good from the start. I moved into a house and partly decided to go with BT because they were offering ยฃ100 as an incentive. This was in March 2023, to date I have never seen that ยฃ100, I rang them, I was just sent round in circles in what to do to access it, but couldnโ€™t do it, when I had my broadband fitted at my new house, the engineer didnโ€™t take away old system, I thought it was something straight forward to do and as Iโ€™m doing house up thought just another on my list to do. Contacted BT to ask about it, told engineer would have done it for free, but as itโ€™s a while ago, I would need to pay ยฃ130 to get it removed and tidied up. I was on a chat line for over an hour tonight, it was so confusing again sent round in circles, to be told although they believe me, the ยฃ100 shows as been collected, and the removal of old works I have to now contact the technical department
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Posted 2 weeks ago
BT in their wisdom have decided to cancel our broadband this morning after we arranged a house move installation with them. Problem is we donโ€™t move until the 9th December. Itโ€™s currently the 22nd November. Are they able to help I hear you ask. NOPE is the answer. Not remotely interested in offering a solution or trying to resolve the issue satisfactorily. Still as pathetic as they have always been.
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Posted 2 weeks ago
Just rang BT and was on hold for 28 minutes. I hung up as it was getting stupid and pointless. I rang them back only to be hung up on. Do not go with BT. You have been warned.
BT 1 star review on 20th November 2024
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Posted 2 weeks ago
No 1) piece of advice, if you need to call BT for anything set-aside 7am till 9pm. no 2) Have Valium & Beta blockers at the ready, in fact save time & take them pre-call, as one thing is for sure your gonna require them. No 3) Be prepared to be patronised to astronoimical levels, No 4) Expect ZERO results with any enquiry, No 5) make sure your phone is on a low tariff as you are going to be on the phone for many hours, No 6) a padded room will be required after interaction. No 7) Do not put your foot through the TV screen or have anything delicate or of value (smashable) close to hand, no 8) DO NOT ENTER INTO A CONTRACT WITH THEM, No 9) pretend they are the Titanic & evacute the company as an emergency!!
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Posted 3 weeks ago
I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didnโ€™t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4 Email: m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m......... There are so fast and reliable100%.
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Posted 4 weeks ago
I'm sharing my experience with the hope of helping others. After falling victim to a devastating crypto scam, I lost $150,000. Despite trying various companies, none were able to assist me. On Aug 20, 2024, I received a call from Anderson, claiming to help me recover unclaimed crypto transactions. However, clicking a link he sent led to another significant loss. Feeling helpless, I discovered ( dorisashley71 (@) gmail. Com.), which had excellent reviews. Desperate for a solution, I contacted them. To my surprise,Doris Ashley successfully recovered my stolen funds within days. If you've been scammed online, don't lose hope. Mrs. Doris Ashley can help, regardless of the platform. Reach out to them for assistance. Email dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08
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Posted 4 weeks ago
I was going to join bt when plusnet stopped providing broadband. I cancelled within 7days, but equipment arrived. I cancelled again, but engineer arrived. We sent him away immediately, but bills arrived. Phone calls to customer services took each about 45min. Very friendly staff, assuring me everything would get sorted (as in no more bills and envelope to send equipment back). Finally got envelope and sent everything back and then got hounded that 1 piece of equipment was not returned , though both had gone in 2 envelope. Took 6 months and at least 5hours on the phone to finally be free. Heard many similar stories about them!
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Posted 1 month ago
Very slow internet.
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Posted 1 month ago
Awful.. I have been having ongoing issues with BT in general. In particular with my broadband and digital voice. I moved into a new build with fibre to the property 6 years ago and I have always said it wasn't right. I've been fobbed off countless times and their answer was to upgrade and charge me more with little or no improvement. I have been made to feel like a liar and an inconvenience at every point of contact. I have been sold packages I do not need and never received the promised service or speeds. My digital voice is awful and the phones keep failing. The other day I finally found out that the fibre was installed incorrectly, so for six years I have never gotten the speeds promised and yet charged over the odds! Customer service and loyalty mean nothing to BT . They take you for granted. I have been with BT for 30 years... Oh and my issues are still not resolved and I'm tied in for another 18 months. BT have let me down greatly ๐Ÿ˜” and I'll be leaving as soon as I can!
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Posted 1 month ago
Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns. In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: +ย  1ย  4ย  3ย  5ย  5ย  0ย  0ย  8ย  3ย  0ย  4ย 
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Posted 1 month ago
They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Reported a scam to Mrs. Doris Ashley. Email: dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08 for recovery. I was glad for her services. In just four day they helped me recover it all.
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Posted 1 month ago
I deposited some amount of money with these people , and they withheld my funds for while till I met the help team at mikeโ€™s RESORUS.com , they did a fantastic job and helped me to recover my lost funds
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Posted 1 month ago
Incompetent and untrustworthy. Wasted hours on hold or trying to understand folk who clearly are not trained or capable. Avoid these people- even worse than Virgin ( which is saying something)
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Posted 1 month ago
Do not agree to a direct debit with BT, always tell them to send a bill and then you will pay. We are still waiting for ยฃ69.00 for a credit they owe us since 22nd of July and still not received it, they are an absolute shambles.
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Posted 1 month ago
BT is rated 1.4 based on 752 reviews