“I have been trying to cancel my BT landline for several weeks. No matter when I phone the cancellation line it's "extremely busy" and I'm forced to queue for ages listening to Ed Sheeran. So not only are BT charging me for a line I don't use, they are obstructing my path to cancellation with a wall of Ed Sheeran.
By my reckoning I have listened to 7 hours of Ed Sheeran this month and I'm still nowhere near getting my account cancelled. I think this is their plan, I am almost willing to pay a monthly fee not to have to listen to Ed Sheeran. I am beginning to wish I had just been born deaf, or in a country with no telecommunications infrastructure.
And what does an "extremely busy" phone line look like to a corporation that deals exclusively in phone lines anyway? They must have the entire population of South East Asia phoning up to listen to Ed Sheeran all day. No wonder everybody's burned out and depressed and turning to opioids.”
“Left BT recently because of billing issues I was told I would could leave without any exit phase they kept sending me a bill for nearly £200 after eight phone calls we resolved it after them threatening to send some kind of bailiffs to my address and then send my BT box back they are now claiming that I haven’t sent my BT box back and asking for more money from me it’s basically harassment what’s going on here avoid them they are the most disgusting company you will ever deal with”
“Worst customer service you can find. They cause more problems than solve them. They accidentally blocked our wifi because a neighbour was switching providers and the BT team registered this change under our address (how this is even possible is beyond me). Then they refused to recognize they were at fault and couldnt re-install our internet until the following week.”
“BT cancelled my fully paid for businesses land line trying to sell it to another customer. I kept getting cancellation notices which I responded to telling BT the line was active and still required. However, they persisted in cancelling despite telling me they wouldn't. I then spent about £1k putting temporary lines & redirections in with my IT company to do everything necessary to keep phone communication open. BT did revert my line back to me. It probably took 3 working days in waisted time talking to the BT merry go-round along with my IT company. Took the dispute to the Ombudsman to get reimbursed however in the T&C's BT somehow aren’t responsible for this type of self-imposed problem. I got awarded £108 compensation. BT is a disgraceful company that is too big to take care of its customers with care, there is no continuity from them & they're expensive compared to other providers in the market. It was with great delight today that I have thrown the shackles of this dreadful company NEVER TO RETURN!”
“ABSOLUTELY TERRIBLE CUSTOMER SERVICE.
ABSOLUTELY TERRIBLE CUSTOMER SERVICE.
They don't know their own processes and don't make concessions even if they're in the wrong.
They asked that I return my hardware equipment at the end of my contract as I was moving address. They said go into any EE store and drop it off, it couldn't be easier. I arrived at EE and was told that they have never accepted routers etc. so I called BT from the store to ask what was going on and why they had wasted my morning by advising to take the equipment to EE. They apologised and said they'd send out a returns bag instead so I could send the equipment back. I gave them all the details of my new address as I was no longer living at the old address, and thought nothing of it.
The next time I hear anything, it's my old landlord calling up to say there's a bag addressed to you from BT. Obviously they've sent it out to my old address. After calling up again and explaining the series of errors from BT, I was then told I still had to return the hardware or I'd be charged. So after wasting nearly 8 hours of my time. They wouldn't waive a £50 charge.
It was out of circumstance that I left BT, but I'll be cancelling my business broadband and EE contacts now and won't be back again. Treat people better and you may manage to keep some customers. But I won't be one of them.”
“Worse company to provide broadband service for this generation!!!
I am a BT customer for more then 3 years and previously I had issues with the broadband speed with BT and currently I have the same issues plus they increase the monthly payment from £30.99 to £35.45 for the worse internet service and speed is only 57 MB. I tired to speak to the customer service few times and they were unprofessional and didn't resolve my problem. later I asked them to cancel the BT broadband and they asked my to pay cancelation fees £195. unbelievable!!.
Even I was with BT for long time, they did not value their customers and told me that they don't care and they can't do anything about it.
So, now I have to pay £35.45 for Worse internet service where they promised it will be £30.99 per month. I do understand they increase their price every year but from 30.99 to £35.45 is not acceptable for only broadband with the speed is only 57MB. where other service provider offering full fibre optic broadband speed 1GB for £30 per month. (everyone can check online).
So, My advice will be to not get any contact with BT as they don't value their customers and they will put you trough the same situation which I am having right now.
Please search for other providers for better service.”
“I spoke to a customer service member called Ben. He was new in the job but I cannot praise him highly enough for his customer service. He was warm, friendly, very patient and came over as such a nice person. It was so nice to speak to someone so pleasant and he answered my query really professionally. Well done to Ben.”
“awful. if you are a business owner and you want to spend your days arguing with them, please sign up with BT. no broadband for 1 month and after the activation, after 2 weeks they cancelled the line again.”
“DO NOT even think of using BT, worst customer services ever. They don't listen even when they are the ones who make the mistake, they fail to honour promises of correction. And then charge you for their errors. After being a customer for 12 years + I was out of contract and told I could move with my current number and remain out of contract. I provided ample notice of my move and the new address in full. However my line was not moved when I contact BT they apologised and said they would get it done after waiting 3 weeks for the line and Internet to finally be ready to use I was then informed I was now in a new 2yr contact of which I was unable to get out of without paying £250 cancellation fee!”
“Hi.This was my shameful interaction between myself and this half joke hard to even be named a company Internet provider called BT.
Started with promotion of 21 pound per month as being part of EE provider for last 2 years.
They sended wrong modem pack with unfunctional USB cable,I've lost precious time from my own life dealing with engineer coming home and having that adjusted saying it was not my fault.
Company tried charging me 245 pound for that just so you can imagine and just run 🏃♀️ when hearing about this half joke and clown company called BT
After not paying this extra charge for non fault reason contract was closed and company tried to make new price instead of 21 pound per month they ve said the increase would be now to 38 per month including vat for a period of 2 year mandatory.
With all due respect and in the most civilised way all I could think about is to just say F**k off
Folks stay AWAY of this thieves please and all the hassle that is provoked.
Bless you all and stay safe
P.S. Do they even have a star rating available that is included for this clowns and their joke of a company pretenders ?????????????????????”
“We contacted BT 8 weeks ago for internet service. They since missed 3 appointments without letting us know no one will be showing up, billed us twice, and we are still without internet. I have the transcript of my chats with BT agents, being transferred back and forth, being promised that the engineer will come next Monday. That was 3 weeks ago, no agent, no internet. Please see the screenshot of the chat ((first and last page) that lasted 2 hours with no outcome. Avoid by all means. Unprofessional and a joke of a company. Oh, the bill is also double the amount than what the contract they didn't adhere to stipulates. Worst company I ever had the misfortune to deal with. Avoid.”
“Transferred from Home to a Business Broadband deal and whole process has been a debacle:
- Phone number cancelled and had to complain to get it back
-Account merged with colleague's when asked not to
- Being charged more than I was paying previously and not getting the promised deal
- Hours of my time wasted trying to sort all this out
AVOID if you want poor customer service”
“BT sent me a link to a page on their website that gives information about Home Essentials Broadband being available to benefits claimants.
This information is buried on their website. A customer would need to be told that it is there so that they could access it.
I believe that BT don’t want benefit claimants to know that there is cheaper broadband available.
I have been in receipt of Universal Credit since 21/12/21. Therefore, I have been eligible for Home Essentials Broadband since then.
I now have a contract for 12 months for this cheaper broadband which started on 1/4/22.
I can’t pay my monthly BT bill of £80.07 in April 2022 because I haven’t got a job and I am desperately short of money.
I called BT on 4/4/22 to discuss this matter. This was the latest date for paying the bill according to BT.
I spoke to Dave at BT who was unhelpful, disrespectful and rude. So, there was no resolution.
I told him that I will not be paying a late payment charge. The last time I was unable to pay my bill by the due date, BT applied a £7.50 late payment charge to my account.
That was some time ago, so the charge might be even higher in April 2022.”
“dont get BT is the workse compnay in UK,
my interner is not working like the promes, and to live they want to charge me £300
and not they ask me for more money on my bill, totl SCAMERS STAY AWAY FROM BT”
“If you are a business PLEASE PLEASE PLEASE stay away from BT, because of their mistake I got the contract cancelled and they want me to pay almost a £1000! This is just an easy way for them to rip people off, and this happened to other business I know too!
Of course they can’t get access to any recorded call that would show I am in the right position!
PLEASE PLEASE PLEASE DO NOT USE BT AT ANY COST”
“We were told by BT we HAD to migrate to their cloud phone system which has been appalling. We were promised it was not possible to lose the phones even if the broadband went down (which it does very frequently, it has to be one of the most unstable connections we've ever worked with) . Well lo and behold our broadband has completely failed and we haven't our phones. Our patients can no longer contact us and this is having a direct effect on our business.
So, major problem should be fixed quickly. No, BT think it's acceptable to leave us for 5 days before they can get an engineer out to us. 5 days where patients are suffering and cannot get through to us.
This company and their service are an absolute and utter disgrace - avoid at all costs uf you value your business!!”