BT Reviews

1.47 Rating 349 Reviews
10 %
of reviewers recommend BT

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BT 5 star review on 1st July 2020
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BT 1 star review on 6th May 2020
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BT 1 star review on 6th May 2020
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BT 1 star review on 6th May 2020
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BT 1 star review on 23rd February 2020
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Anonymous  // 01/01/2019
My bt box died Christmas eve or day...when I rang to ask help or a new box they advised I was out of Contract by 21 I hear they may have 'zapped' it to cancel my service...what kind of service is this???...
Posted 6 months ago
Sales team to push hard but that they job, But using new bt cloud voice just don't. if we pick up a call from different lines no way to see who called. the system is not very user-friendly and cannot be changed and we just told tough. We lost a lot of functions from our old Avaya system we still after 9 months can not our billing sorted even after a month of call e-mail and complaints bt just do not care at all about use. Just say away from bt. the system work to make call and click dail. we have 60 lines using Yealink. do not think I be using BT again after 15 years then never change.
Posted 7 months ago
I have just moved house all amenties were disconnected by a quick phone call same day apart from BT who have insisted on a months notice charge & then can not get an engineer out so the people moving into our house can not have their phone connected either. Really poor service from what is suppose to be the leading provider.
Posted 8 months ago
Bad broadband. Engineer booked. Got text to say he’d call in advance and NO CALL other than when he was outside my house! Not happy with product or service.
Posted 10 months ago
Cold calling via ResQ
BT are using this company to offer alternative packages to customers. All very well, but I prefer a written offer, and do not take kindly to strangers demanding private information from me to prove who I am when they ring me and I have no idea who they are. I found out later that ResQ rang me, but they did not identify themselves, and the individual concerned (Josh: no second name, of course) was argumentative and somewhat aggressive. He did let me know that my contract has expired, however, so I can now move to another supplier.
Posted 1 year ago
Although I have not had an account for about 3 years, I recieved a letter to my address but with an unfamiliar name. Thinking this may be some scam - someone taking a phone contract for example - I rang BT. The call was answered by the Indian call centre staff (who were very polite) but sadly they really couldn`t understand what the problem was. (Indian call centres were the reason for leaving BT 3 years ago).
I emailed the CEO - but they wouldn`t tell me why my address has been linked with someone elses name - just blaming the marketing dept. This is unnacceptable as your address allows companies to identify you and link you with your financial behaviour.
Posted 1 year ago
Rang today to sort out logging into a personal account 2.5 hours later still no joy! Not good enough BT.............
Posted 2 years ago
Due to a divorce, they made transferring the landline phone no. to my wifes name very difficult by providing the wrong information to both of us, and not being very helpful at all. While the matter has finally been resolved, I am not happy with BT, a company I've been with for over 20 years and never had a problem before with. However, I won't be using them again.
Posted 2 years ago
I am absolutly appalled at the service I have received over the last month along with the rude customer service!
Posted 6 years ago
BT is rated 1.47 based on 349 reviews