“I was losing hope after being bounced from one support agent to another. Then, Thomas Mitchell came into the picture — and what a turnaround it was.
His team’s knowledge, dedication, and communication made all the difference. They took ownership of the situation, explained every step, and provided updates until the job was done — perfectly.
In an age where customer service often feels automated and impersonal, Thomas Mitchell stands as proof that professionalism with heart still exists.
#ClientCare #ReliableSupport #SeamlessResolution”
“I was losing hope after being bounced from one support agent to another. Then, Thomas Mitchell came into the picture — and what a turnaround it was.
His team’s knowledge, dedication, and communication made all the difference. They took ownership of the situation, explained every step, and provided updates until the job was done — perfectly.
In an age where customer service often feels automated and impersonal, Thomas Mitchell stands as proof that professionalism with heart still exists.
#ClientCare #ReliableSupport #SeamlessResolution”
“Post this review
⭐ Review of BT Business Compensation: Total Failure, Insulting Offer (0/5 Stars)
Title: Six Weeks of Lost Business Revenue Compensated with £59.60: A Disgraceful Offer
This review focuses specifically on BT Business's final attempt to resolve my severe service outage, demonstrating their utter disregard for small business losses.
The Failure:
My business landline was totally unusable for over six weeks(from October 17th to November 25th) due to a catastrophic failure during the Digital Voice migration. Crucially, during this entire period, BT failed to send the necessary Digital Voice handset meaning I was physically unable to receive any calls, even on the temporary numbers they claimed were active. This caused a total commercial blackout and significant revenue loss for my retail shop.
The Insulting Resolution:
After nearly three weeks of escalating the complaint, repeatedly having to reject unauthorized phone calls, and dealing with stalling tactics (like putting the complaint "on hold"), BT finally provided a resolution on December 10th.
Their Final Offer:£59.60 as a "goodwill gesture."
The Justification: They claimed "service was not interrupted from our side," ignoring the fact that the £59.60 equates only to a single month's basic charge and covers NONE of the lost business revenue, NONE of the stress, and NONE of the time wasted managing their broken complaint process.
Conclusion:
BT's offer of £59.60 for causing my small business to be commercially crippled for six weeks is an absolute disgrace. It proves their internal investigation is flawed and that they do not value their business customers' viability. I have formally rejected this insulting amount and have escalated the entire matter, including this outrageous compensation offer, to the Communications Ombudsman (OS:C)
I strongly advise any business facing a BT service interruption to prepare immediately for legal action”
“Stay away,
Bills will chase you down months after you cancel the services with BT,
You return them the equipment and after a month they will still send you another bill, which equivalents in my case twice the amount I am currently paying for a service 13 times better than theirs
Would definitely not recommend”
“I am writing to express my concerns about a recent experience with your billing department. The confusion surrounding certain charges and the extended time it took to process my refund caused a great deal of frustration. It’s disappointing to encounter such inefficiencies in financial matters. I want to extend my appreciation to Thomas, who resolved the issue with professionalism and speed.”
“I am writing to express my concerns about a recent experience with your billing department. The confusion surrounding certain charges and the extended time it took to process my refund caused a great deal of frustration. It’s disappointing to encounter such inefficiencies in financial matters. I want to extend my appreciation to Thomas, who resolved the issue with professionalism and speed.”
“A deeper evaluation of the company could have been helpful, but I’m pleased with how FRSRINC.COM addressed my issue. Their team was respectful, efficient, and ensured I received my refund promptly.”
“Have to sign in with a different password every time
I just give up on BT mail most times I can’t log in at all
BT mail doesn’t merit a score
Absolutely Pathetic”
“I had no idea how much difference real support could make until I connected with Mrs. Dorothy Denning. Their attention to detail and professionalism turned my stress into confidence.....”
“I phoned them twice and arranged a connection date twice for my new build for full fibre broadband. Both times, they cancelled on the day they were meant to connect without giving me any explanation. When I rang them, they had no answers, just apologies and promises to “put it right this time.”
Both cancellations caused major delays to my house build because the fibre connection was meant to be installed at the same time as the water connection along the same 100 metre trench from the road. Within a three month period, they cancelled on me twice despite giving me confirmed dates.
Most recently, I rang them and was left on hold for over 30 minutes. When I finally got through, I went around in circles with their staff and still got no answers.
Overall, it has been a really poor experience. Needless to say, I have sourced another provider who I have no doubt will be more efficient.”
“Closed my account and paid it in full, reassured by BT that I owed no more. One month later they send me another bill. Over an hour on the phone. A few days later I get a credit to my account, so they know they were wrong. No apology for time wasted and stress. Greedy, incompetent idiots.”
“I’m deeply thankful I found the team mentioned in my bio. From the start, they were professional, responsive, and truly understood the complexities of investment fraud. Their guidance was key in helping me recover my lost funds. I strongly recommend them to anyone facing the same struggle.”
