I phoned them twice and arranged a connection date twice for my new build for full fibre broadband. Both times, they cancelled on the day they were meant to connect without giving me any explanation. When I rang them, they had no answers, just apologies and promises to “put it right this time.” Both cancellations caused major delays to my house build because the fibre connection was meant to be installed at the same time as the water connection along the same 100 metre trench from the road. Within a three month period, they cancelled on me twice despite giving me confirmed dates. Most recently, I rang them and was left on hold for over 30 minutes. When I finally got through, I went around in circles with their staff and still got no answers. Overall, it has been a really poor experience. Needless to say, I have sourced another provider who I have no doubt will be more efficient.