“What a shambles this company has become. Customer service is terrible, nobody is accountable or actually interested if a customer has a problem.
I will never use BT again and would warn others not to do so.”
“Lamentable customer service. Had the misfortune of dealing with a disagreeable and unpleasant agent in their Stockport team. Will never use their services again.”
“the staff lie on the phone
the bill is not the one you asked for
they will try to steal from you
i am not on my 7th call in the first month
worst expereience ever
thev staff dont care they put you on hold over and over and pass you to other staff
they dont care what you ordered and what you been billed
NO NOT GO WITH BT EVER”
“Avoid trading with this platform at all costs. My account margin level was still at 3000%, and there was no significant price movement. Suddenly, my order was stopped out without any clear explanation. When I asked them for details, they just told me my order was executed correctly without providing further clarification. The service is terrible, and your trades may disappear without warning. Stay away from this platform if you value your investments. I request that review do not delete my comment. I have all the proof to show that I have an account and conversations with them. In my previous comment, they requested Review to delete my comment, claiming my review was fake. This is how they treats its users, I have to involve ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ๐๐๐๐@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ) before I could get all my money back, I actually thought that this is the end of me but thanks to ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ๐๐๐๐@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ) for saving my life and my investment and profits.
Reach out to them for assistance Wh-a -ts- A-p-p โช+54ย -9ย -3-7-5-1-ย 4-7โ8-7-4-6โฌ
Email: ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ๐๐๐๐@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ)”
“Not been good from the start.
I moved into a house and partly decided to go with BT because they were offering ยฃ100 as an incentive. This was in March 2023, to date I have never seen that ยฃ100, I rang them, I was just sent round in circles in what to do to access it, but couldnโt do it, when I had my broadband fitted at my new house, the engineer didnโt take away old system, I thought it was something straight forward to do and as Iโm doing house up thought just another on my list to do. Contacted BT to ask about it, told engineer would have done it for free, but as itโs a while ago, I would need to pay ยฃ130 to get it removed and tidied up. I was on a chat line for over an hour tonight, it was so confusing again sent round in circles, to be told although they believe me, the ยฃ100 shows as been collected, and the removal of old works I have to now contact the technical department”
“BT in their wisdom have decided to cancel our broadband this morning after we arranged a house move installation with them. Problem is we donโt move until the 9th December. Itโs currently the 22nd November.
Are they able to help I hear you ask.
NOPE is the answer. Not remotely interested in offering a solution or trying to resolve the issue satisfactorily.
Still as pathetic as they have always been.”
“Just rang BT and was on hold for 28 minutes. I hung up as it was getting stupid and pointless. I rang them back only to be hung up on. Do not go with BT. You have been warned.”
“No 1) piece of advice, if you need to call BT for anything set-aside 7am till 9pm. no 2) Have Valium & Beta blockers at the ready, in fact save time & take them pre-call, as one thing is for sure your gonna require them. No 3) Be prepared to be patronised to astronoimical levels, No 4) Expect ZERO results with any enquiry, No 5) make sure your phone is on a low tariff as you are going to be on the phone for many hours, No 6) a padded room will be required after interaction. No 7) Do not put your foot through the TV screen or have anything delicate or of value (smashable) close to hand, no 8) DO NOT ENTER INTO A CONTRACT WITH THEM, No 9) pretend they are the Titanic & evacute the company as an emergency!!”
“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didnโt know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4
Email: m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m......... There are so fast and reliable100%.”
“I was going to join bt when plusnet stopped providing broadband. I cancelled within 7days, but equipment arrived. I cancelled again, but engineer arrived. We sent him away immediately, but bills arrived. Phone calls to customer services took each about 45min. Very friendly staff, assuring me everything would get sorted (as in no more bills and envelope to send equipment back). Finally got envelope and sent everything back and then got hounded that 1 piece of equipment was not returned , though both had gone in 2 envelope. Took 6 months and at least 5hours on the phone to finally be free.
Heard many similar stories about them!”
“Awful..
I have been having ongoing issues with BT in general.
In particular with my broadband and digital voice.
I moved into a new build with fibre to the property 6 years ago and I have always said it wasn't right. I've been fobbed off countless times and their answer was to upgrade and charge me more with little or no improvement.
I have been made to feel like a liar and an inconvenience at every point of contact.
I have been sold packages I do not need and never received the promised service or speeds.
My digital voice is awful and the phones keep failing.
The other day I finally found out that the fibre was installed incorrectly, so for six years I have never gotten the speeds promised and yet charged over the odds!
Customer service and loyalty mean nothing to BT . They take you for granted.
I have been with BT for 30 years...
Oh and my issues are still not resolved and I'm tied in for another 18 months.
BT have let me down greatly ๐ and I'll be leaving as soon as I can!”
“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns.
In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: +ย 1ย 4ย 3ย 5ย 5ย 0ย 0ย 8ย 3ย 0ย 4ย ”
“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Reported a scam to Mrs. Doris Ashley.
Email: dorisashley71 (@) gmail. Com.
WhatsApp+1---(404)--721--56--08 for recovery.
I was glad for her services. In just four day they helped me recover it all.”
“I deposited some amount of money with these people , and they withheld my funds for while till I met the help team at mikeโs RESORUS.com , they did a fantastic job and helped me to recover my lost funds”
“Incompetent and untrustworthy.
Wasted hours on hold or trying to understand folk who clearly are not trained or capable.
Avoid these people- even worse than Virgin ( which is saying something)”
“Do not agree to a direct debit with BT, always tell them to send a bill and then you will pay.
We are still waiting for ยฃ69.00 for a credit they owe us since 22nd of July and still not received it, they are an absolute shambles.”
“Failing Customer Service
Iโve spent about 4 hours in total on the phone since I gave BT 30 days notice to close my broadband account. Within 4 days they cut me off and with that my phone line which I relied on. As it was there mistake I was sent a temporary EE broadband device to see me through to my switch over date. (No landline, they canโt reconnect you!) This ยฃ55 cost was supposed to be paid into the BT account. Iโve since been told on another call the EE account was credited with ยฃ55. This week I received a bill from BT who are still charging me for Broadband and yesterday an EE red bill for the same month of charges. (The temporary device was sent back within 14 days). These companyโs are supposed to work together, but none of the operatives BT or EE look to be able to effect the billing account and can resolve the issue, what ever they tell me. The last time I called BT the operative told me to not pay the bill as I was in credit, although she could not tell me by how much or send me a revised bill. The last time I was told that I received a late payment fine on the next bill so Iโll wait and see. I have asked to speak to someone further up the chain with no luck.”
“0/5 - Worst Service Experience with BT Internet
Avoid BT Internet at all costs! I've had the misfortune of experiencing:
Frequent Disconnections: Constant drops in connectivity, requiring router restarts.
Slow Speeds: Never exceeded 500 Mbps, despite paying for 900 Mbps package.
Unreliable Speed Testing: BT claims only their app shows accurate speeds, dismissing third-party speed tests.
Harsh Payment Policies: Immediate disconnections for missed payments, followed by 24-hour reactivation delays.
Lack of Transparency: No service status updates or reminders for payment due dates.
Coming from Virgin Media, I'm shocked by BT's subpar service.
Virgin Media:
- Sent reminders for overdue bills
- Provided transparent speed information
- Notified me of planned disconnections
- Didn't disconnect services immediately
BT's logic is baffling:
- Charging late fees, then disconnecting services anyway
- Claiming their platform is designed to evade third-party speed tests.
Now, my services are disconnected, and the irony is that I'm unable to open the BT app to pay my bill! The app is not working, what a shame.
How am I supposed to pay my bill when your app doesn't function? This is ridiculous.
Warning: Don't make the same mistake. Consider alternative providers or use your mobile hotspot for internet at home.
Advice:
- Research thoroughly before choosing BT
- Check speed tests from multiple sources
- Be cautious of hidden fees and disconnection policies
I hope BT takes customer feedback seriously and improves their services (May be in dreams).”
