My mother who’s almost 70 was treated terribly by this company. She had someone come into her home which left her feeling vulnerable, and push her endlessly to accept a free trial even after she repeatedly told him she already had internet and didn’t want to switch. She has mental, physical and neurological health problems and was very confused during all of this. Eventually she relented and signed a form which he said was only for a free trial, not explaining she would need to cancel this and knowing she didn’t want it. We both only learned that she had entered into a subscription when she was charged. Upon calling BT, they said there was nothing they could do as my mom had signed a two year contract, something that was NOT explained. She hasn’t even unpackaged the box they sent and would happily send it back and pay for the month, but they want to charge over £200 to cancel. She had a breakdown this morning, told both myself and BT that she is suicidal because she now can’t afford her rent, so I will be paying it for her this month and will be unable to pay my own bills as a result. I don’t know how we’ll manage for two years. I understand that she signed a contract, but bullying and misleading a vulnerable woman isn’t the way to bring in customers. There should be some sort of case by case review where they display basic empathy but instead she’s left with a £60 monthly bill we can’t afford for a service she won’t use.