BT2232NB2PH order number Dear / Madam, I have placed an order online via your website for the new broadband and line. Before placing an order I have contacted BT sales team - they have confirmed all details are correct as per website, so I completed everything online. This order was placed for a new company: Contemp Antique ltd. However, I have already BT line connected to the property. Now, every day I keep receiving calls from different members of staff saying that they need to cancel the order. That something is not right on their system internally and they do not wish to comment on what is wrong. Today around 10am I received a call from your member of staff, who was very rude and unprofessional. She persuaded me to cancel the contract without a reason. She was angry and wanted to end conversation fast. I would like to make this official complaint, as per contract I should receive my equipment before 29th of May, plug in and start using it. I feel that unprofessional members of BT team are making inappropriate calls and trying to delay my order. I need to make sure this is resolved effectively and professionally by trained member of staff for the price and contract conditions which were agreed by filling in online forms.