Every review site saying the same thing how incredibly bad they are and let me update you they are worse than bad!!!. So beware?? If you attempt to call bt customer services asking for help or updates, poor service or whatever it is they don’t give a rip. They will transfer you elsewhere saying there not trained, cut you off, never call back when they say they will, promises about dates with lie after lie. it’s there way or the highway so be prepared to pay for poor service and get nothing in return. I’m ashamed to call this a British company.