Called to advise of my relocation, and advised I would need to pay a higher payment each month plus lock into a new contract for min 24 months. Alternatively I could pay £89 to exit. After some research and found out this is illegal I called them back to which they did a u turn and allowed me to continue on my original contract with no additional payment. Completely unethical, how many people do they do this too!? I made a complaint to offcom and raised an complaint with BT, advised I would get a call in 2 days from snr manager. The call never came surprise surprise!