Ever since the changeover to Digital Voice, I have not had a phone or mobile 'service' worthy of the name, and certainly not worth the €200+ lin rental. After endless calls to BT and checking my DV handsets, it turns out that the CALL DIVERT was set up by BT (WHY?) and cancelling it on my new handsets did not work. An Open reach engineer finally sorted it o ut with BT direct this morning. HALLEJULA. Compensation for all the phone calls trying to fix it myself, plus missed and essential medically-related calls, please.
