I’m a new customer to BT having chosen them when moving to a new home. I was sold a broadband package sufficient for working from home and accessing 4K streaming Tv. Unfortunately since the move, the broadband speeds have been well under half the ‘guaranteed minimum’ in my package. Two engineers (one contractor and one Openreach) have failed to fix the issue, while BT phone and online customer service has been abysmal. Excessive waiting times on the phone, and fabricated closure of complaints online advising that ‘the customer has advised the fault has been fixed’. Promises to contact me and then failing to do so. Escalating the issues has been met by a wall of silence. Truly pathetic and this is only one month into their ‘service’. BT’s payment systems seem to be bulletproof however, no problems in them collecting my money for very little in return. Awful. Awful. Awful.