What went wrong? Almost everything! When we moved home I contacted BT. First they couldn't get our register address correctly, left off the house number and street. So when the sent someone/something the friver couldn't find it :( Then they "forgot" to remove our old address from their list so they sent the new hub to the wrong place :( And because there was an address mismatch about the fibre connection, instead of sorting it, they cancelled the job. I only found out on the day when there ws a "no show" :( Also meant the sent the new hub :( In all this time I must hve spent about 8 hours on my mobile phone to them :( And just now, I learned the reason why I didn't get updates about it ..... they phoned/SMS'd me from a withheld number. Presumably I was not talking to someone in an office, but someone working from hom. Did they not realise that a lot of people block quite understandably withheld numbers .... or maybe their mobile has it preset? In frustration I cancelled the connection request, terminated the account with them, and went with another provider. After all these years of BT ..... :( :( :(