Useless terrible service. My mother's 94 and aunt 99 have been without without their phone for over a week. An engineer was promised today between 8-1. He came at 8.15, in Openreach van, they watched him from window. He didn't get out, ring the doorbell,, then 15 minutes later buggered off. The fault us outside. I now have to make another appointment and wait Christ knows how long. Let's hope nothing happens to mum and aunt and they need to ring in an emergency BT heads will roll. They haven't got a 0 rating for BT
Mrs Law
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