My internet was supposed to start working on 13th of december but it didnt so i booked enginer but he didnt show up 2 times untill finally on the third appointment he finallyshowed up. I lost a lot of money since i had to leave work early multiple times and even when engineer showed up he couldnt fix problem since it was outside the house. Then he escalated issue to open reach and even their engineer didnt show up for appointment in the end out of 4 appointsments only 1 time engineer showed up and now im stuck waiting till 30th of december for 5th enginner appointment and who know if they will even show up at that point it will be 17 days since service was supposed to start working. Dont reccomend choosing BT.