Totally mindless conversations & promises when being sold package but, in reality, was 2 weeks before I got landline & wifi connected & NOW BT Technical Specialist (if you see one let me know!) Has not arrived to set up tv (as extra money paid for) so now 3 weeks with no tv. NOONE listens & noone cares! Wish I had listened to several friends who cancelled contracts with BT!!!! Utterley USELESS!!!!!