BT is a disappointment! I have made a new order with BT on Black Friday. The gentleman who spoke to me was extremely polite and helpful and gave a good deal. Nonetheless, I have waited 30 days to have my money back service up and running, and the day before my service is supposed to go live, I Called BT. I called BT and explained that an engineer has been booked (since the end of November) to complete some work and install the required equipment, for my service to go live tomorrow. During the call, I was presented with new information that the engineers have been trying to contact the building management society, since the 1st of December, and have not obtained a response. I explained to the advisor on the phone that I should have been notified of what is going on, so I could have made the required arrangements to sort out this issue. I also stated that it has been 30 days and that in the last 2 weeks, BT employees have been conduction research/work in my residential area. I mentioned that I was failing to understand why they did not notice that something was NOT right. My point is, I am not the only BT customer in Essex; if they are sending letters and not receiving a response from the building society, is there no other way to contact them? Could they not have sent an email or called them? I asked the advisor and he stated that he received a 'note' from the engineer at "1 minute ago" stating that " they tried to contact the building management 3x and if they do not receive a response the order will be cancelled". I now ask if they can write a letter and send it so swiftly, could they have NOT avoided this issue?! I am extremely disappointed and shocked that BT has this level of lack of professionalism and sense of responsibility. The advisor enquired if I, the customer, could chase up the building management and seek authorization so they can conduct their work. It is not my responsibility to do their work, and it is quite outrageous that he proposed that to me. I clearly said that I would not do it as it is their responsibility and duty to get the required authorizations and provide me with solutions and not problems. I was told that if the issue is not resolved by 10/01/2022, my order will be cancelled and a new order out through. I now have to wait 10 days for this issue to be resolved when if BT and its engineers had been professional and provided good customer service, we could have come up with better solutions for both parties. I regret to say that BT has proven to be as bad and as appalling as other internet providers and that customers should be aware of lack of professionalism and customer service skills.