I have no Internet access and I simply do not know what is going on. Had poor connection since October when I moved from EE to BT. Engineer came out said sockets are okay. That was that. Still had intermittent connection now I have nothing. Was given a link to a tracker to track the fault but I need Internet access to go on it. I also need an account number which I have never had nor a written contract because I was sold the broadband by EE and all I was given was a phone contract not a broadband contract. BT seem to think I have no complaint as I am not a business.